Planning & Scheduling Inbound Administrator

Role Overview The inbound administrator will work closely with inbound and imports teams, overseeing and optimizing the daily operations within our luxury retail distribution center. This role ensures the efficient and accurate processing of high‑value goods while maintaining the highest standards of quality, security, and cost efficiency. Effective communication with internal teams and external stakeholders, including our prestigious brands and Maisons, is critical. Responsibilities Inbound Management: Monitor dispatch and distribute IDNs for the receiving team to process in order to achieve KPIs. Forecast and track pre‑alerts through the EXPO website as well as track shipments through FedEx, UPS, and DHL. Create IDNs for domestic and straps shipments. Inbound Monitoring: Daily review of incoming shipments to completion utilizing various reports (Goods in Transit, Unloading report, etc.) and follow up on stagnant inbound deliveries in collaboration with the Imports team. Claim Intake and Review: Efficient and accurate processing of claims submitted from inbound discrepancies. Understand the inbound process, investigate claim details, submit claims through vendor and local tools, and follow up with Maisons and suppliers to resolve open claims and report status. Ensure proper utilization of virtual claim bins (0005 & I999) and maintain these locations. Reporting and Analysis: Prepare reports on claim activity, incoming volumes, IDN completion status, and trends. Monitor, report, and update to confirm inbound activities comply with Group policies. Communication & Collaboration: Responsible for communication with the Imports Team and Maisons on any issues that arrive with shipments. Safety & Housekeeping: Maintain a safe and clean work environment, ensuring adherence to safety protocols. System & Project Participation: Participate in SAP/EWM system checks and business development projects. Cross-Functional Support: Cross‑train with outbound planners to back up as needed. Problem Solving & Decision Making: Proactively resolve issues, make data‑driven decisions, and escalated complex problems. Qualifications High school diploma or equivalent required. 2‑3 years of experience in operations or a similar environment. Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping. Understanding of logistics processes (Inbound, Outbound, Returns, Inventory, Planning & Scheduling, etc.) – a plus. Experience with warehouse management systems; SAP required. Intermediate knowledge of Microsoft Office applications (Excel, Word, PowerPoint, etc.). Excellent communication, interpersonal, and problem‑solving skills. Ability to thrive in a fast‑paced, demanding environment. Strong attention to detail and commitment to quality. Continuous improvement mindset, open to learning and finding new and innovative solutions. Flexibility to adapt quickly to changing circumstances. Benefits Richemont offers a generous compensation and benefits package for eligible employees, including medical, dental and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance, disability benefits, 401(k) with employer match; wellness reimbursement benefit; paid time off; and volunteer time off. The company also encourages associates to give back to their local community. #J-18808-Ljbffr US04 Richemont North America, Inc.