Account Coordinator, Enterprise

Company Overview: Flock Freight is a FreightTech company using patented technology to move freight more efficiently, reliably, and sustainably. We provide a terminal‑free truckload service (FlockDirect) that identifies optimal pool combinations, optimizes routes, fills trucks’ empty spaces, and reduces carbon emissions by up to 40% compared to traditional shipping. Flock Freight is a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards. Team / Department Overview Enterprise – reporting directly to the Manager of Enterprise Account Management. About the Role As an Account Coordinator you will drive operational excellence for our largest customers, ensuring every shipment runs smoothly from quote to delivery. This operations role offers a chance to learn the business inside out, build trusted relationships, and see your impact in real time. What You’ll Do Partner with Account Executives and Account Managers to support key customer relationships and deliver exceptional service. Manage daily account operations—from quoting and booking to invoicing—ensuring accuracy, timeliness, and profitability. Strategically accept or reject freight based on capacity, performance, and margin opportunities. Monitor load boards, resolve issues quickly, and manage escalations to maintain customer satisfaction. Coordinate scheduling and optimize coverage to achieve on‑time pickups and deliveries. Maintain and continually improve Standard Operating Procedures (SOPs) for each account, identifying trends and collaborating with leadership. Oversee billing, rates, and fuel surcharges, resolving discrepancies and ensuring smooth financial operations. Who You Are Bachelor’s degree or equivalent experience. Exceptionally organized with a sharp eye for detail. A natural problem solver who stays calm under pressure. Proactive, adaptable, and able to manage multiple priorities in a dynamic environment. Comfortable collaborating cross‑functionally while taking full ownership of your work. Strong communicator who builds trust with teammates and customers alike. Dependable and consistent; teammates and customers can count on you to follow through and deliver. Flexible to support after‑hours or weekend operations when needed. Curious, driven, and eager to grow your career in logistics and freight. Compensation This is a non‑exempt role with an hourly rate of $23.00 - $24.00/hour . Full‑time employees are eligible for an equity package and our competitive benefits. Our policy targets candidates local to one of Flock Freight’s headquarters locations (San Diego or Chicago). Life & Total Rewards Overview Hybrid Work Model: Monday, Tuesday, and Thursday in‑office days; remote work on other days. 401(k) Employer Match: Up to 4% match, starting on day one. Medical, Dental & Vision: Generous coverage for employees and dependents with HMO and PPO options. Our Promise to You: We are committed to fostering a fair, inclusive, and empowering workplace. We hire based on qualifications, merit, and business needs and have zero tolerance for behaviors that marginalize any individual. Everyone deserves to feel respected and supported. We welcome people of all identities to join the Flock. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Flock Freight