Business Development Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development

Position Summary/Purpose:
We’re looking for a relationship-driven Business Development Representative to help grow our cleaning and restoration business. This role is primarily responsible for generating new business through networking, referrals, and strong client relationships.
As a growing company, this is a hands-on role where you’ll help build our sales pipeline, strengthen partnerships, and own day-to-day communications and invoice support. This role requires balancing outbound business development with real-time coordination of customer needs throughout the day. You will be supported through company-provided systems, CRM tools, and call center support on non-restoration calls.

Primary Responsibilities:
Business Development & Sales

• Identify and build relationships with referral sources (insurance agents, property managers, business owners, etc.)
• Conduct regular outreach, including phone calls, in-person visits, and networking events
• Schedule and lead meetings with prospective clients and partners
• Deliver presentations to organizations and community groups
• Generate new business opportunities and support conversion to active jobs
• Maintain consistent follow-up with prospects and referral partners

Client Relationship Management

• Serve as the primary point of contact for clients and referral partners
• Serve as the primary point of contact for restoration calls during business hours, communicating with field team to ensure timely response and coordination of service
• Maintain strong, ongoing relationships to drive repeat and referral business
• Ensure a high level of customer satisfaction through clear communication and follow-through

Operations & Team Coordination (Startup Support)

• Coordinate daily scheduling to ensure efficient job flow
• Coordinate with technicians to ensure smooth handoff from sales to job execution
• Ensure basic job documentation, customer records, and workflow tracking information is updated within company systems
• Maintain contacts, jobs, and referral sources in company CRM
• Support invoicing, client and insurance company payment follow-up, and job close-out processes
• Coach technicians on customer communication and identifying potential opportunities in the field

Marketing & Community Presence

• Actively participate in networking groups, community events, and industry organizations
• Support the development of marketing materials and outreach strategies
• Represent the company professionally in all external interactions

What Success Looks Like:

• Building a consistent pipeline of new referral partners and opportunities
• Generating steady revenue growth through new and repeat business
• Maintaining strong relationships that lead to ongoing referrals
• Demonstrating consistent sales activity (calls, meetings, networking)
• Supporting smooth coordination between sales and operations

The Ideal Candidate Is:

• A strong relationship builder who enjoys networking and being out in the community
• A self-starter who can manage their time and stay organized without heavy oversight
• Comfortable with ambiguity and helping build processes as the company grows
• A clear and confident communicator, both verbally and in writing
• Highly accountable, with strong follow-through and professionalism
• Someone with a growth mindset who is eager to learn, adapt, and take initiative

Qualifications:
Experience in sales, business development, or relationship-based roles preferred
Experience in restoration, construction, or service-based industries is a plus, but not required
Valid driver’s license and ability to travel locally on a regular basis is required
Comfortable using basic technology (CRM systems, email, spreadsheets, etc.)

Compensation:
•Base salary + performance-based bonus/commission tied to revenue growth