Client Success Manager

Client Success Manager, Healthcare Partnerships (Full Time, $70,000/yr, competitive equity offering) We believe wholesome food changes lives. EatWell equips health insurers with Food is Medicine Meal Kits to treat food insecurity and improve health outcomes. Our 30-minute, 1-pot meal kits are designed to make nutritious food more affordable and accessible. Our supporting education platform provides patients with culinary and dietary education that creates lasting behavior change, while our impact analytics predict health improvements and cost savings. The Role in Brief: Are you a changemaker, passionate about driving impact in underserved populations? Does the idea of being a leader in developing partnerships in a B2B healthcare marketplace excite you? Then you are a great fit for EatWell’s Client Success Manager role! Currently embarking on the next phase of exponential growth, EatWell is looking for a driven and experienced leader to manage existing healthcare partnerships in the Northeast. The Client Success Manager plays a critical role in advancing the EatWell mission to improve health outcomes and reduce healthcare costs through service delivery partnerships. Success in this role directly influences client success, contract renewals/expansions, referral volume, and the measurable health outcomes achieved by the patients we serve. Focuses and Responsibilities: Client Relationship Leadership Serve as the primary day-to-day contact and trusted advisor to clients. Maintain a deep understanding of each client’s organizational structure, member populations, contractual objectives, and shifts in healthcare policy. Attend/participate in org-specific public meetings. Account Strategy and Planning Develop and maintain a living Account Plan for each client: defining goals, KPIs, risks, data sharing opps, and growth opps. Partner with internal leadership to align strategies with client objectives (accessibility, SDOH impact, value-based outcomes). Performance Reporting & Analytics Prepare and deliver Quarterly Business Reviews (QBRs) summarizing program performance, outcomes, and strategic recommendations. Distribute monthly traffic reports with referral volumes, engagement metrics, survey data, and qualitative patient feedback. Document client communications, deliverables, and key decision makers in CRM. Operational Oversight of Patient Administration Coordinate internal resources to ensure smooth program delivery and issue resolution. Lead implementation and onboarding processes for new accounts or service expansions. Manage all referrals, claim submission, invoices and adjudication on referral platforms. Growth & Retention Lead renewal preparation through impact storytelling and data-driven QBRs. Identify opportunities for expansion, data-sharing, pilots, RFPs, and cross-collaboration with other programs. Maintain a high client retention rate and year-over-year growth within accounts What We’re Looking For: EatWell’s Organizational Values Patient- and community-centered Interdisciplinary and flexible Innovative and scrappy Passionate about underserved populations and social determinants of health Ideal Candidate Values Collaborative, flexible, and versatile Creative and visionary Self-directed, driven, and eager to learn Ideal Candidate Skills Storyteller with strong communication skills Strategic approach to creative problem solvingExperience collaborating in a B2B marketplace Experience managing patient populations and health data #J-18808-Ljbffr