Customer Success Manager

We’re hiring A Customer Success Manager to join a fast-growing SaaS scale-up operating globally. You’ll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers. This is not a support-heavy CSM role. This is about ownership, sharp communication, and commercial impact. The Role You own the full customer lifecycle for mid–large international accounts. Leading QBRs with senior stakeholders Driving renewals, upsells, and expansions Advising customers on adoption and value realization Running commercial conversations backed by data Working cross-functionally with Sales, Ops, and Product You’re expected to spot revenue opportunities , not wait for them. What You’ll Do Build strong, long‑term customer relationships Identify and close expansion opportunities Use data and insights to drive value and revenue Act as a trusted, commercially minded advisor What We’re Looking For 3+ years in a client‑facing role (CSM, AM or AE) Experience managing complex SaaS accounts Comfortable with commercial responsibility Strong executive communication skills Structured, analytical, and sharp Confident with CRM tools (HubSpot is a plus) Degree is nice but a good story is better. What You’ll Get High ownership in a scaling SaaS environment Strong learning curve and exposure to global customers Smart, ambitious colleagues who value clarity and impact #J-18808-Ljbffr