Manager of Training & Development

Lab37 Robotics, is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.

Role Overview

You make sure what gets built in the R&D kitchen actually works in the real one — at scale, under pressure, shift after shift. You sit at the intersection of culinary operations, training, and performance analytics. You can read a dashboard from your couch and know which kitchen is about to have a problem — then get on the ground, find the root cause, and fix it in a way that holds. Because fixing one kitchen isn't the job. Turning every fix into a system — a playbook, a standard, a training flow — that the next kitchen inherits without you in the room: that's the job.

This is not a corporate role. You're part-detective, part-coach, part-systems-builder. You'll move fast, work in scrappy environments, and be measured not just by whether the kitchen in front of you performs — but by whether the next one performs before you ever get there.

Responsibilities

• Operationalize R&D output: Take certified recipes and methods from the R&D kitchen and build the real-world playbooks that make them executable — prep sequences, station setups, timing logic, contingency guides, and shift flow documentation.
• Build and run training programs: Design the curriculum, conduct initial kitchen training for every new menu launch, and build the ongoing certification and reinforcement system that ensures standards don't decay.
• Monitor remotely, act decisively: Live in our kitchen KPI dashboards (ratings, COGS, waste, ticket times) across all locations. Surface drift early. Know when to deploy yourself vs. when to escalate vs. when to coach remotely.
• Field diagnose and execute: When a kitchen is underperforming, land there with a clear diagnostic framework — observe ops, identify root cause (not symptoms), design a corrective plan, and execute it with the team, not just for them.
• Close the loop: Every field intervention produces an updated playbook, a training note, or a flag back to R&D — ensuring the system gets smarter each time.
• Own kitchen readiness: Work alongside Kitchen Ops to ensure that every kitchen launching a new brand or menu is operationally ready before go-live
• Partner with R&D: Sit in on scaled recipe tests and productization reviews — be the voice in the room asking "can a real kitchen team actually run this?"

Qualifications

• 5+ years in food operations — multi-unit management, culinary ops consulting, or a QSR/fast-casual ops leadership background. You have personally run or overseen high-volume kitchens.
• Strong analytical instincts: Comfortable reading performance data (ratings, COGS, ticket times, waste reports) and drawing real operational conclusions from it — not just flagging numbers, but diagnosing what they mean on the floor.
• Training background: You've built or run training programs before. You know how to transfer standards to a team and make them stick.
• Systems builder: You write playbooks people actually use. You build SOPs that survive the Friday night rush, not just look good in a doc.
• Willingness to travel and deploy: This role requires on-site presence in kitchens when the data calls for it. You're not afraid to get on a plane, put on an apron, and work a shift alongside the team.
• Calm under pressure: Underperforming kitchens are stressful environments. You come in with a clear head, a diagnostic process, and the ability to get a team to trust you fast.
• Scrappy and self-directed: You don't need a big team or big budget to be effective. You'll have good data, good recipes, and a mandate to make things work.

Bonus Points

• Familiarity with digital-first / ghost kitchen / delivery-only kitchen operations.
• Experience with kitchen tech platforms (KDS, POS, ordering systems) and comfort interpreting operations data at a system level.

Additional Information

Our work environment is fast-paced and dynamic, fostering a culture of creativity, collaboration, and fulfilling work. We believe that a stimulating and enjoyable workplace is key to driving innovation and achieving excellence. At Lab37 Robotics, every team member plays a vital role in shaping the future of food production, and we are committed to supporting our employees’ growth and success.

Pay and benefits: We are looking for best in class for both talent and work ethic and provide benefits and pay to match.

Join us at Lab37 Robotics and be a part of a forward-thinking company that’s transforming the way the world approaches food production.