Enfermero - Call center
Insight Communications
Job Description
Job Description
Descripción de Puesto
Departamento
Operacional
Ubicación
342 San Luis St., Suite 304, San Juan, PR 00920
Puesto
Enfermero – Call Center
Depende de
German Muñoz
Título
Director de Operaciones
Tipo de puesto:
Jornada completa
Media jornada
Contrato
Interno
Horario: 40 semanales
Operación: Lunes a Domingo, turnos rotativos
Exento
No exento
Descripción general
El enfermero de call center actuará como enlace con el paciente, proporcionando información sobre el servicios o producto y canalizará cualquier solicitud o problema que se le requiera atención, brindando la orientación correspondiente. Entre las cualidades primordial es ayudar al paciente con paciencia de forma empática, manteniendo su capacidad de tener el control de la llamada y comunicar con eficiencia la información. El objetivo es garantizar una atención de calidad, responder eficazmente a las consultas de los pacientes y mantener una alta satisfacción de estos. Gestiona llamadas entrantes y consultas de atención al cliente. Identifica y evalúa las necesidades para lograr su satisfacción. El objetivo es promover el bienestar del paciente prestando excelentes cuidados de enfermería.
Responsabilidades y COMPETENCIAS- Gestionar un gran número de llamadas entrantes.
- Supervisar el estado del paciente y evaluar sus necesidades para prestar la mejor atención y los mejores consejos según sus responsabilidades.
- Identificar y evaluar las necesidades de los pacientes para lograr su satisfacción.
- Administrar múltiples sistemas de bases de datos proporcionados por la compañía para documentar todas las interacciones con los pacientes según lo establecido.
- Proporcionar información precisa, válida y completa.
- Cumplir con el nivel de servicio y metas de productividad establecidas por la campaña / empresa para la cual se esté atendiendo las llamadas.
- Mantener la calidad y productividad de acuerdo con lo establecido por la Compañía.
- Informar a su supervisor inmediato cualquier situación que se presente, tanto clientes como con empleados que pueda afectar el buen funcionamiento de la empresa.
- Registrar correctamente la información en el sistema de contacto.
- Seguir procedimientos de comunicación, directrices y políticas.
- Cualquier otra tarea designada por su supervisor o encargado inmediato, no limitada a lo antes mencionado.
- Mínimo de 6 meses de experiencia demostrable en atención al cliente o experiencia como representante del servicio de atención al cliente.
- Excelentes conocimientos de procedimientos y métodos asistenciales de enfermería.
- Capacidad para demostrar empatía, motivación, atención y apoyo a las necesidades del paciente.
- Honesto y responsable de sus acciones.
- Grandes capacidades para mantener contacto telefónico y para la escucha activa.
- Orientación al cliente y habilidad para adaptarse/responder a diferentes tipos de personalidades.
- Conocimiento y dominio con equipos computarizado.
- Excelente en manejo del teclado y data entry.
- Capacitado para trabajar bajo presión y capaz responder alto volumen de trabajo.
- Habilidad de trabajar en equipo.
- Excelentes destrezas de comunicación verbal y escrita.
- Buena dicción.
- Disponibilidad de horarios y turnos rotativos.
- Poseer alto profesionalismo y habilidad de trato al clientes y compañeros.
- Estudios Universitarios en enfermería o Grado de un programa de enfermería.
- Trabajo sentado entre 7 a 8 horas aproximadamente para poder cumplir con éxito sus funciones esenciales.
- Expuesto a uso de equipo computarizado en todo momento para realizar sus funciones.
- Se requiere visión, hablar y escuchar para ejecutar sus funciones y capaz de ser entendido.
- Estar disponible para trabajar horas extras en los casos de necesidad operacional que sea requerido.
Aprobado por
Maria Miranda De Jesús
Título
Directora RRHH & Finanzas
Firma asociado
Vacancy posted 7 days ago
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