Inside Sales Engineer - Hybrid - Bartlett, TN

Inside Sales Engineer Hybrid Bartlett, TN

Come join a company that recognizes and rewards your abilities, provides opportunities to advance your career, and fosters an environment to learn and develop. Experitec is seeking a high impact employee with focus and integrity to significantly improve the businesses of our customers and shape the future of Experitec's business. Join a high-performance team and level up your customer service acumen while sharing your knowledge with other team members.

Come join a 100% employee-owned company focused on customer outcomes and employee success! This position requires a hands-on approach, a strong work ethic, the ambition to interface with customers onsite, a troubleshooting mindset, and a commitment to excellence.

In this position, you may have the opportunity to work in different industries including chemical, renewable energy, food & beverage, refining, oil & gas, pulp & paper, water treatment, metals/mining and consumer goods. Experitec provides strong technical and customer service training throughout your career which will include:

• On-The-Job training to set you up for success.
• Ongoing sales and customer service training.
• Technical training on key products and systems.
• Ongoing training on various company functions as an Employee-Owner to broaden business acumen.

Opportunities to make an impact:

• Being an integral part of the customer facing sales team.
• Proactively working to help develop and support the account strategies led by our Account Managers, through the Inside Sales Engineers' knowledge of the customer's technical requirements, purchasing history and processes.
• Working directly with customers as a key liaison to build and maintain relationships through understanding technical challenges and proposing solutions.
• Directly impacting on sales revenue through understanding sale cycles and participating in direct follow up with procurement, plant maintenance, plant engineers, and consulting engineers.
• Building a strong understanding of the customers' business, industry best practices, Emerson's technology portfolio, and value statements for our solutions, effectively communicating this value to generate profit for both the customer and Experitec.
• Working with Account Managers, Customer Service, Order Management, factory personnel, direct team members and other departments to provide a no-equal customer experience.
• Managing workload by setting expectations with customers and prioritizing work based on customer level, situation, and input from Account Managers.
• Proactively communicating with the internal and external partners to keep everyone aware of status as it relates to proposals and purchase orders.

What does the Inside Sales Engineer do?

• In this position you will be responsible for communicating with end-users and consulting engineers to determine what is required in specific applications.
• This communication will lead you to selecting and sizing the appropriate flow control and pressure management solutions. You will be required to quote the equipment and perform sales tasks after the delivery of the proposal.
• Sales tasks include following up with the customer, discussing their status for buying, any changes required, and reason for why purchase order is not issued.
• Processing incoming purchase orders related to quotes, assigned accounts, and unassigned accounts.

What Experitec offers:

At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of every employee. No matter what stage of life they're in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.

Required Skills, Experience & Abilities:

• High school diploma or equivalent.
• Three or more years of industrial or technical work experience.
• One or more years of customer service experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), Outlook email, and basic computer skills.
• Experience using formulas to reference data across multiple worksheets.
• Ability to work onsite in the office Monday through Friday from 8am-5pm and to infrequently work additional hours. Opportunity for hybrid schedule after 6 months of training.
• Ability to utilize personal vehicle for the majority of work travel AND ability to rent a car when requested for work travel.
• Ability to drive for the company with a valid driver's license and the ability to pass driving record background check.
• Ability to independently travel domestically as needed for training opportunities which may include some overnights.
• Ability to wear PPE as appropriate for potential environmental hazards.
• Ability to collaborate with team to utilize suggestions and input for success.
• Flexible, assertive, stress-tolerant, and optimistic mindset, with a willingness to adapt to evolving project requirements and deadlines.
• Proactive and self-motivated with strong organizational skills, ability to independently manage workload and set priorities effectively.

Preferred Skills, Experience & Abilities:

• Bachelor's degree.
• Degree in Engineering or closely related field.
• Five or more years of industrial or technical work experience.
• Two or more years of CRM experience.
• Experience in instrumentation, manufacturing, and/or process control industries.
• Two or more years of experience in face-to-face sales and customer engagement.

What does Experitec do?

As an Emerson Impact Partner, we have the exclusive right to sell and service Emerson Automation Solutions' products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and/or help them reach environmental goals. Our engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!

Benefits Package*:

• Experitec is 100% Employee Owned! Opportunity to become an employee owner and receive company stock through our ESOP (Employee Stock Ownership Plan) encouraging and rewarding long term commitment.
• Flexible work environment with Paid Time Off (PTO) including vacation, personal, holidays, parental leave and volunteer time off.
• The Total Rewards Package includes both annual salary and performance incentive based on individual and company performance.
• 401(k): Experitec matches 50% of every dollar employee contributes up to 6% of annual compensation in addition to a 3% Safe Harbor Contribution. This is a total company contribution of 6% to your retirement account.
• Benefit Plans include medical, accident/critical illness, dental, vision, disability, life insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Programs, Years of Service gift cards, and Tuition Reimbursement.
• Career Development & Training Opportunities include On-The-Job training, coaching, mentoring and workshops to improve professional skills and progress toward personal career goals.

*Full details available in the Benefits brochure provided to candidates prior to offer decision.