Customer Service and Administrative Support Analyst

Job Description and Duties

Are you interested in a great opportunity to start or grow your career in state service? The Secretary of State’s Office, Political Reform Division is recruiting to fill a limited-term, full-time, Analyst I position. This is an exciting opportunity to join a dynamic team of professionals who play a critical role in promoting transparency in the campaign finance and lobbying processes!

The Secretary of State’s Office, Political Reform Division, is replacing its California Automated Lobbyist and Campaign Contribution and Expenditure Search System (CAL-ACCESS) and requires multiple limited-funded positions to support business needs. On-the-job training will be provided to allow the incumbent to gain an in-depth knowledge of the laws, regulations, and terminology relating to lobbying and campaign registration and disclosure requirements.

Under the general direction of the Public Area Supervisor, a Supervisor I, this position is responsible for a wide variety of increasingly complex and analytical tasks associated with the processing and review of registration and disclosure documents filed under the campaign and lobbying provisions of the Political Reform Act. The work is performed in an indoor office setting and requires the incumbent to have knowledge of office methods and procedures and have the ability to operate standard office equipment, type, sit, stand, and/or walk.

The incumbent will maintain regular, consistent, and predictable attendance. This position is not eligible for telework.

Desirable Qualifications:

• Excellent customer service skills
• Meticulous attention to detail to avoid errors in documentation and record-keeping
• Basic numeracy skills for tasks involving calculations or financial records
• Flexibility to adapt to changes in tasks or work environment, and handle a variety of responsibilities
• Ability to properly apply laws, rules, policies, and procedures and meet deadlines
• Ability to research and analyze data, solve moderately complex problems and recommend an effective course of action
• Ability to build and maintain cooperative working relationships with others
• Excellent verbal and written communication skills
• An interest in learning the importance of transparency in campaign finance and lobbying, and knowledge of filer types, filing schedules and disclosure forms required by the Political Reform Act

Supplemental Questionnaire: Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than two (2) pages typed, using a business professional font, font size, and formatting. Responses do not need to include the question but must be numbered in the same order. Applications submitted without the Supplemental Questionnaire will not be considered

1. Describe in detail your experience in customer service, including difficult or complex situations if applicable.
2. Describe in detail a time you had to make a decision without much guidance. Include the options you considered and the outcome.
3. Describe in detail your experience working as part of a team.

You will find additional information about the job in the .

Working Conditions

The work is performed in an indoor office setting and requires the incumbent to have knowledge of office methods and procedures and have the ability to operate standard office equipment, type, sit, stand, and/or walk. The incumbent will maintain regular, consistent, and predictable attendance. This position is not eligible for telework.

Please Note: In accordance with Government Code Sections 19080-19083 the position is established for 12 months and may be extended for another 12 months; and may become permanent.

Special Requirements

Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link: Exam Bulletin - Analyst I

There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website.

Education: When using education to meet minimum qualifications, please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). Candidate may be required to provide transcripts prior to hire.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  Please follow the directions to respond to the Supplemental Questionnaire  as directed above.