Automotive Service Advisor

Service Advisor OpportunityThe Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Volkswagen of Orlando, the Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and apply today!The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.What We Offer:Top of market pay plans! This includes incentive-based pay, so your skills and efforts drive your income.Family owned and operated- 90+ years in business!Medical, dental, and vision insurance401k and additional benefitsAccrued vacation timeUp to $3,000 sign-on bonus*Discounts on products, services, and vehiclesExtensive and ongoing training with specialistsJob Responsibilities:Work with customers to ensure we meet and address all vehicle maintenance needsWrite repair orders for customers with full transparency of cost and time estimatesProvide exceptional and timely communication-keeping customers updated throughout the processCommunicate frequently with technicians and parts to ensure timely completion of workExhibit a positive attitude and strong work ethic with customers and co-workers.Utilize cutting edge fixed operations technologyJob Requirements:Exceptional customer service skills- ensuring strong CSI resultsTech savvy- able to learn and utilize technologyCDK and Mykaarma experience is a plusPrevious automotive service advisor experience is a plus but not required18+ years of age or older to comply with the company driving policyWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*May be eligible for sign-on bonus. Based on experience