Accounts Receivable Specialist

Company Description

At TAPCO, our mission is to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives!

Since 1956, TAPCO has provided standard and custom traffic safety and parking solutions to government agencies and private businesses across the U.S., Canada, and beyond. Headquartered in Brown Deer, Wisconsin, we continue to grow with over 300 team members nationwide.

We've been recognized as a Top Workplace (2021 & 2023) by the Milwaukee Journal Sentinel, based entirely on employee feedback.

What TAPCO Has to Offer You:

We invest in our people with a strong benefits package and growth opportunities:

• Four weeks of paid parental leave with no waiting period
• 10 paid company holidays
• Paid vacation and personal time
• Company-paid training and tuition reimbursement to support your career development
• Comprehensive medical, dental, and vision coverage
• Short-term and long-term disability insurance
• 401(k) plan with generous employer match - fully vested from day one

Job Description

As an Accounts Receivable Specialist, you will provide essential financial and administrative support to the finance team. In this role, you will be responsible for ensuring the timely collection of invoices, accurately applying cash receipts, maintaining customer account records, and resolving account discrepancies.

Success in this position requires strong attention to detail, effective communication skills, and a customer-centric approach to building and maintaining positive relationships with clients and the team.

Responsibilities:

• Accurately apply customer payments, including credit card, ACH, and check payments, to the appropriate invoices, as needed.
• Monitor customer account balances and aging, proactively following up on past-due invoices to support timely collections.
• Research and resolve payment discrepancies, short payments, and unidentified or misapplied remittances.
• Serve as a point of contact for customer inquiries related to account status, payment history, and billing issues via email and phone.
• Collaborate with Sales, Customer Service, and other internal departments to resolve billing, payment, and account-related issues efficiently.
• Generate and distribute customer statements and accounts receivable aging reports.
• Assist in ensuring accurate documentation and compliance with company policies.
• Support month-end close activities related to accounts receivable and cash application, ensuring accuracy and completeness.
• Monitor and manage shared accounts receivable email inboxes to ensure timely responses and issue resolution.
• Maintain accurate documentation and audit trails for all cash application and collections activities.
• Identify and recommend accounts for escalation or placement with a collection agency when appropriate.
• Participate in continuous improvement initiatives to enhance cash application, collections processes, and overall operational efficiency.

Qualifications

Job Requirements, Skills, and Abilities:

• Associate's degree in Accounting, Finance, or Business preferred or equivalent hands-on experience in accounts receivable or a related field.
• 2+ years of experience in accounts receivable, collections, or customer account management.
• Strong understanding of AR processes, including invoicing, collections, account reconciliation, and dispute resolution.
• Experience working in ERP/accounting systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
• Strong communication skills with a customer-focused approach to resolving discrepancies and managing customer relationships.
• Excellent organization, time management, and problem-solving skills, with the ability to leverage tools (including AI) .

Additional Information

All your information will be kept confidential according to EEO guidelines.