Ticket Office Service Assistant

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*Resumes will not be reviewed until after 1/1/2024*

Job Summary

Under general supervision, sells event tickets and performs related clerical tasks associated with the Ticket Office in accordance with established procedures, methods, and routines. Work involves extensive public contact, providing kind and patient service and working cooperatively with other staff to ensure that customer needs are being met.

Essential Duties and Responsibilities

To successfully perform this job, the individual must be able to perform each essential job function satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

1. Sells tickets via telephone and/or at Overture Center ticket windows using a computerized ticket system. Interacts extensively with customers and the public.

2. Provides event and ticket information for multiple performing spaces via in person, phone, and online means.

3. Performs ticket stock loading, order preparation, rack stocking, filing, messenger, and general clerical duties. Checks out money and ticket drawers. Maintains work areas and cleans ticket windows, stations, and equipment as needed.

4. Performs related work as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform this job.

Education:

High school diploma/GED

Experience:

6 months experience in box office, retailing, or banking work with an emphasis on customer relations, cash handling, and charge sales responsibilities

Knowledge, Skills, and Abilities:

Knowledge of general sales and cash handling techniques, including ability to make change accurately

Skill in dealing with customers in a sales capacity and providing excellent customer service

Ability to learn computerized ticketing system

Ability to work quickly and accurately under time pressure and stressful conditions with attention to detail

Ability to speak English clearly, spell, and hand-write legibly

Ability to alphabetize and file accurately

Ability to follow oral and written directions and maintain effective working relationships

Ability to learn, remember, communicate, and manage a large body of constantly changing information

Ability to provide information in a clear, concise, and tactful manner

Physical Effort and Working Conditions

The requirements and conditions described below are representative of the general environment the employee is exposed to on a day-to-day basis while performing this job.

Manual Dexterity:

Must be able to operate a computer, calculator, and telephone

Physical Effort:

Ability to sit or stand for up to 8 hours per day

Equipment Used:

Computer, telephone, cash drawer, credit card machine

Working Conditions:

Required to work on a computer 5-7 hours per day

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This is a variable, part-time position based. Hours are dependent on needs of the department.

Visit the Overture Opportunities Board to apply for the position. Please note - you must provide a RESUME.

Applications will be accepted and considered until the position is filled.

Overture Center Foundation is an affirmative action/equal opportunity employer that welcomes any qualified applicant and values diversity of all kinds. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.

Experience

• 1 year(s): Experience in box office, retailing, or banking work with an emphasis on customer relations, cash handling, and charge sales responsibilities

Education

• High School or better