Office Manager I

Job Summary At South Georgia North Florida Eye Partners, our purpose is to provide the highest level of eye care possible to each patient enhancing individual lifestyles and vision. We are committed through a highly skilled and compassionate team of Doctors providing services with leading‑edge technology in efficient and cost effective manner. Responsibilities Manage the day‑to‑day operations of one or more practice locations and provide administrative leadership. Ensure quality services are provided according to established policies and procedures. Collaborate with practice physicians to manage office templates and patient schedules. Conduct ongoing operational evaluations and partner with Human Resources and the Practice Administrator on employee performance evaluations, hiring, transfers, promotions and employee relations concerns. Oversee management of direct reports, including hiring, training, development, support, performance and termination of staff. Maintain office workflows, scheduling systems and operational procedures. Monitor supply inventory, coordinate purchasing and approve supply orders. Manage relationships with third‑party retail and equipment vendors; schedule maintenance to ensure equipment remains in working order. Ensure efficient patient check‑in/check‑out processes. Address patient concerns, feedback and escalated service issues. Monitor wait times, communication practices and service workflows. Collaborate with doctors on development and creation of their schedule templates and communicate changes to clinical and contact‑center teams as needed. Own and contribute to daily and weekly staff huddles; create agenda and program for regularly scheduled staff meetings. Oversee patient engagement software, net promoter score, appointment confirmation, appointment requests and daily syncing. Monitor and audit the rescheduling queue and electronic requests for appointments and/or cancellations. Contribute to the annual capital equipment budget process and oversee equipment demo and purchase for the assigned practice location(s). Understand and implement strategic growth initiatives as determined by practice leadership. Close the office at the end of each day per guidelines; own the process for end‑of‑day cash reconciliation. Supervise front office, medical record, and other administrative personnel. Manage hiring, onboarding, training and staff scheduling. Evaluate employee performance and provide ongoing feedback; conduct timely annual performance reviews in partnership with the Practice Administrator and Human Resources business partner. Obtain feedback from staff regarding office practices, morale and concerns and work with practice administration on improvement projects. Foster a positive, professional and compliant work culture. Follow practice governance guidelines for communicating and reporting changes to daily operations. Ensure compliance with HIPAA, OSHA, CMS and other healthcare regulations. Maintain accurate documentation and audit readiness. Develop and implement policies and procedures for safety and privacy. Ensure all medical record processes and procedures run efficiently and accurately. Report potential or suspected errors to the supervisor or Compliance Officer. Work with the medical records department and/or external vendor for any inefficiencies or discrepancies. Participate in MIPS reporting and auditing process annually; train staff on the proper documentation required by MIPS and contribute to all improvement activities. Qualifications High school diploma; secondary education preferred. Minimum of 2 years of people‑leadership experience in a healthcare facility. Intermediate computer skills including Microsoft Office (Word, Excel, PowerPoint). Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility. Benefits Medical Dental Vision 401(k) with match HSA/FSA Telemedicine Generous PTO package Employee discounts and perks Employee Assistance Program Group life / AD&D Short‑term disability insurance Long‑term disability insurance Equal Opportunity Employer EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr