SaaS Account Manager (Deutschsprachig) - Berlin (m/w/d)

SaaS Account Manager (Deutschsprachig) – Berlin

Ready to scale impact in B2B SaaS?

Lightspeed is a global SaaS platform for hospitality and retail – developed to maximize revenue, efficiency, and customer lifetime value. Our customers? Ambitious hospitality brands that want to grow with technology.

We grow fast – and are looking for experienced SaaS Account Managers (m/w/d) who will strategically develop existing customers, drive expansions, and deliver real business outcomes.

In this role, you will take over an existing portfolio in the DACH market, identify revenue potentials, and execute data-driven account plans that increase retention, expansion, and product adoption. You will act as a trusted advisor at the C-level, work closely with internal stakeholders, and ensure sustainable growth.

Sounds like your game? Then we should talk.

Your Mission:

• Strategic Portfolio Development: You will manage a scalable customer portfolio with a focus on expansion, retention, renewals, and value creation.

• Drive SaaS Growth: You will proactively identify cross- and upselling potentials based on usage data, business goals, and market trends.

• Results through Insights: You will use CRM and analytics tools (e.g., Salesforce, Looker, ChurnZero) to make data-driven decisions and derive action recommendations.

• Customer Success with Depth: You will conduct business reviews, build executive alignment, and develop tailored success plans.

• Close Collaboration with Internal Stakeholders: You will be the interface between customers and our teams in sales, implementation, support, and product.

• Voice of the Customer: You will actively incorporate customer feedback to develop our SaaS platform further.

What You Bring:

• At least 2–3 years of experience in B2B SaaS account management, customer success, or consultative sales

• Proven success in increasing revenue in the existing customer base (upselling, expansion, renewals, churn reduction)

• Independent, proactive working style with a strong ownership mindset

• Ability to communicate with stakeholders at management and C-level and convey value

• Analytical thinking and experience with CRM, BI, and customer engagement tools

• Fluent German and proficient English in writing and speaking

What You Can Expect from Lightspeed:

• Work from Anywhere: Work remotely up to 60 days a year worldwide

• Modern Working: Hybrid models that offer flexibility

• Stock Options: Participate in the Lightspeed Stock Option Program

• 400 € Health & Wellness Budget: For your physical and mental health

• Mental Health Support via Modern Health App

• Continuous Learning: LinkedIn Learning, internal career GPS, and external training

• Impact-Driven Environment: Small, agile team with a global vision

Lightspeed stands for fast, intelligent growth – for our customers, our products, and our employees. If you are ready to shape real customer relationships and drive sustainable growth as a SaaS professional, we look forward to your application.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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