Commercial HVAC Service Manager

About this role Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management. Key Responsibilities Forecast, monitor, and document financial performance against plan and drive profitability of Repair jobs and maintenance agreements. Coordinates, prioritizes and resolves issues encountered by a more experienced team. Optimizes the usage of manpower, standard time, equipment and energy of more experienced team Escalates critical/complex issues that will impact the business Manages team according to established programs and objectives. Quality Issue Management Contacts customer, collects feedback, and establishes and maintains good relationship with customers Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans Required Qualifications 3+ years of field service management experience 3+ years of experience in a customer facing role. High School diploma or GED Must have a valid Driver’s License Preferred Qualifications Working knowledge and understanding of commercial HVAC systems Commercial service management experience Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications #J-18808-Ljbffr