Technical Business Analyst

Kforce is immediately seeking an experienced Technical Business Analyst in support of our enterprise telecommunications and mass media client based in Maryland Heights, MO. Key Responsibilities: People Leadership & Team Development:

• Provide day-to-day guidance, coaching, and mentoring to a team of 7 Business Analysts
• Conduct quality reviews of BA deliverables including BRDs, user stories, process flows, UI mockups, and gap analyses
• Support career development, skills growth, and performance feedback for team members
• Serve as a first point of escalation for analysts on methodology, approach, and stakeholder challenges
• Reduce key-person dependency and improve team resiliency through knowledge sharing and cross-training
• Collaborate with management on workload balancing, capacity planning, and team priorities

• Perform senior-level business analysis on complex initiatives within Field Operations
• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and research
• Develop and review business requirements documents (BRDs), functional specifications, and user stories
• Create and validate process flows, UI mockups, and gap analyses
• Ensure BA artifacts meet quality standards and align with project objectives and business needs
• Partner with product owners, developers, QA, and project managers throughout the SDLC

• Lead the team's adoption and effective use of AI tools (e.g., Amazon Kiro, Gemini, and similar platforms) for business analysis activities
• Identify opportunities to leverage AI in requirements analysis, documentation, mockup creation, and gap analysis
• Help define and refine AI-augmented workflows within the team's SDLC process
• 7+ years of experience in Business Analysis (traditional BA work: requirements elicitation, BRDs, user stories, process modeling, gap analysis)
• 2+ years of direct people management or team lead experience, including mentoring, coaching, and performance oversight
• Strong experience with SDLC methodologies (Agile, Waterfall, or hybrid)
• Demonstrated ability to review and provide constructive feedback on BA deliverables
• Excellent stakeholder management and communication skills across technical and business audiences
• Experience with process flow tools, wireframing/mockup tools, and requirements management platforms

• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
• CBAP, CCBA, or similar BA certification
• Experience using AI tools (e.g., Amazon Kiro, Gemini, ChatGPT, Copilot) to support business analysis work such as document analysis, requirements drafting, or mockup generation
• Experience in telecommunications, cable, or field operations domains
• Experience leading teams through process or tooling transitions
• Familiarity with Jira, Confluence, or similar collaboration platforms