Relationship Manager at Computershare in Cleveland, Ohio

Relationship Manager

We're currently setting up a new office in Cleveland, Ohio and initially, this role will be home-based. When our new office has opened, you'll transition to be based in the office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

Computershare Investor Services provides Transfer Agent services to corporate clients and their shareholders. The Relationship Manager will manage a portfolio of clients (based on experience level) and act as the primary point of contact, ensuring high-quality service delivery and client satisfaction.

The Relationship Manager is the primary contact between Computershare Issuer Services and its corporate clients. Your responsibilities include ensuring that clients receive the services they have purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations. You will also coordinate all major client activities and services by engaging with the client, with Computershare operational units and the entire organization as needed. In collaboration with the Sales team, you will coordinates cross sells or up sells by introducing clients to additional Computershare products and services.

Other key duties and responsibilities are as follows:

• Build and maintain strong professional relationships with assigned clients, serving as a trusted advisor.
• Act as the primary point of contact for client inquiries, ensuring timely and high-quality service.
• Manage client requests, transactions, special projects, and issue resolution effectively.
• Partner with internal teams to address client needs and drive continuous service improvements.
• Maintain knowledge of company products, services, systems, and relevant industry/regulatory developments.
• Identify and support cross-sell and upsell opportunities in collaboration with Sales and Product teams.
• Lead client business reviews and support strategic planning for key accounts.
• Ensure accurate maintenance of client records, invoicing, funding, revenue tracking, and collections.
• Support contract renewals and coordinate shareholder/stockholder meeting activities with relevant stakeholders.
• Participate in professional development initiatives and perform additional responsibilities as required.

What will you bring to the role?

• Strong understanding of technical, industry, product, and client-related concepts, with the ability to apply this knowledge in a client-facing environment.
• Proven ability to build and maintain effective client relationships while supporting business growth, retention, and service excellence.
• Strong analytical and problem-solving skills, with attention to detail and the ability to resolve issues within established policies and procedures.
• Ability to manage client portfolios, ensuring high levels of satisfaction, service quality, and achievement of business objectives.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to handle both routine and complex client inquiries professionally.
• Collaborative team player who contributes to client initiatives, process improvements, and cross-functional projects to enhance overall business performance.
• Bachelor's degree with 2+ years of relevant experience or an equivalent combination of education and experience; account management, client services, or project

As an employee of Computershare, you must always:

• Act with integrity
• Act with skill, care, and diligence
• Be open and cooperative with regulators
• Pay due regards to the interests of the customers and treat them fairly
• Observe proper standards of market conduct
• Complete all mandatory, regulatory training and assessments when notified to do so by the company.

Rewards designed for you:

Paid parental leave, flexible working and a caring and inclusive culture

Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans

Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

A company to be proud of. We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture. We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.