Service Operations Coordinator

Job Description

Job Description

Service Operations Coordinator – Lead Commercial Logistics for Beacon Mechanical Services

Job Overview

• Company: Beacon Mechanical Services LLC
• Salary/Pay Rate: $75,000 – $85,000 per year (Based on experience)
• Location: Canton, MA
• Job/Employment Type: Full-Time
• Schedule: Monday–Friday
• Mandatory Licences & Certifications: None Required

The Opportunity

You will serve as the central operational hub for a rapidly growing commercial service organization. In this role, you will drive field efficiency by strategically coordinating technicians and managing critical work order workflows. Your daily leadership will directly maximize team productivity and elevate the customer experience across the Northeast.

How You Will Make an Impact

• Optimize daily technician schedules to maximize field utilization and response times.
• Manage the full lifecycle of commercial work orders from initial request to final closeout.
• Serve as the primary point of contact to deliver seamless communication to facility managers.
• Coordinate essential logistics including equipment rentals, material deliveries, and site permits.
• Resolve real-time operational obstacles to keep field teams safe, equipped, and productive.
• Audit completed work orders to ensure accuracy of labor hours, notes, and documentation.

Required Qualifications & Experience

• Minimum of 5 years of experience in service operations, dispatching, or mechanical field coordination.
• Proven track record managing complex scheduling logistics within a fast-paced trade environment.
• Strong expertise in work order management workflows and commercial resource allocation.
• Exceptional professional communication skills tailored for corporate and industrial clients.
• Advanced organizational abilities with a high proficiency in Microsoft Office Suite.

Preferred Qualifications & Experience

• Hands-on experience with service platforms like ServiceTitan, FieldPulse, or ServiceChannel.
• Broad operational background supporting multiple trades such as HVAC, electrical, or plumbing.
• Strong familiarity with commercial equipment rentals and vendor procurement processes.

Compensation & Benefits

• Competitive annual salary ranging from $75,000 to $85,000.
• Direct access to company leadership and professional development programs.
• Clear pathways for long-term career advancement within a growing organization.
• Stable and consistent Monday through Friday work schedule.
• Exposure to diverse and dynamic commercial service environments.

About Us

Beacon Mechanical Services LLC is an established commercial service contractor supporting facilities throughout the Northeast. We have built a reputation for responsiveness, execution, and operational reliability across mechanical, electrical, and facility maintenance solutions. Our culture is built on accountability, teamwork, and doing the job right the first time.

Beacon Mechanical Services LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.