Team Leader

Company Overview

Pret-a-Manger is an international fast-casual food and coffee retailer known for offering freshly prepared sandwiches, salads, wraps, soups, baked goods, and organic coffee . Founded in London in 1986 , the company's name translates from French as "ready to eat." Its brand is built around convenience, high-quality ingredients, and preparing food fresh in its shops throughout the day rather than in centralized factories.

Position Overview

At Pret, Team Leaders are the backbone of our shops. You're the person who makes everything work, coaching your team, keeping standards high, and creating the kind of energy that makes both guests and team members want to come back.

Key Responsibilities

• Run shifts confidently and ensure smooth operations from open to close
• Coach and train Team Members on food prep, barista skills, guest service, and Pret standards
• Give real-time feedback to help team members improve and grow
• Conduct team pre-shifts to keep everyone aligned on daily goals and priorities
• Create a positive, energized environment where people want to work hard
• Address team concerns and communicate with the Manager about performance or development needs

Requirements

• 1+ years of supervisory experience or equivalent leadership experience in restaurant, retail, or hospitality environments
• Experience supporting operational performance and service standards in a fast-paced and high-volume setting
• Strong communication and problem-solving skills
• NYC Food Handlers Card
• Available to work in person +30 hours
• Led a shift of greater than 5 employees
• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

Pay Range

USD $21.00 - USD $23.00 /Hr.