Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Success Lead

PanelPlace International Pte Ltd

Help customers get maximum value out of PanelPlace services and grow PanelPlace portfolio of clients worldwide Customer Success Lead (Remote - Full Time) Delivering Customer Success is an important focus for PanelPlace and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success team help to ensure we understand customer needs, and create and manage a set of offerings that result in highly successful and loyal customers. The kind of stuff you’ll be doing Understand PanelPlace's technology and value proposition. Serve as a point of contact for existing clients on their campaigns and PanelPlace's product and services. Responsible for account management, client communications and conflict resolution. Drive adoption and implementation to support account retention and renewal. Discover client's business needs and proposing appropriate solutions. Onboard, guide and nurture values for each account. Develop trust and maintains excellent client relationship. Build and maintain a portfolio of clients and develop close personal customer relationships to grow and nurture your accounts. Work with Business Development team and Product team to support customization and integrations. The kind of requirements we expect Organized, focus and self-motivated to be successful and productive working remotely. Independent, resourceful and have a strong sense of responsibility. A team player. It's always about the team. Eager to learn and have a keen desire to contribute to the team success. Minimum 1 year of client facing or account management role. Excellent written and verbal communication skills. Must be fluent in English. Fluent in another APAC language is a plus. Willing to go the extra miles. Good business sense and good relationship management with consultative, problem solving skills. Experience with CRM tools and are tech savvy (eg. Atlassian, Hubspot, Slack, Zendesk.) Have good understanding about working in a start-up. A portfolio of relevant work is required for consideration. It should illustrate your involvement and how you contributed to solving specific problem. What you can expect Respect Take on responsibility from the first day Opportunity to see your input or ideas being implemented and make an impact to our clients worldwide Subsidy for self-development books and courses Bonuses and profit sharing #J-18808-Ljbffr

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Success Lead in New York, NY vacancy
  •  ...product market fit and a growing base of customers who love our product — including Anthropic...  ...companies. About This Role Own Customer Success. Build the function that keeps Numeric customers...  ...'t have to read "CS": Implementation Lead, Chief of Staff, PM owning a customer... 
    Suggested

    Numeric

    New York, NY
    4 days ago
  • $300 per month

     ...looks like." — Prashant Mital, Applied AI Lead, OpenAI About the role Basis is deployed...  ...accounting firms in the country. As our customer base grows, so does the long‑term opportunity...  .... We're building a dedicated Customer Success function to own those relationships. This... 
    Suggested
    Full time
    Work at office

    Basis AI

    New York, NY
    3 days ago
  •  ...biggest brands in the world from account abuse. Many of our biggest customers have been using us for 5+ years and are used to communicating...  ...of your work and we’ll do our absolute best to set you up for success through setting expectations up front and providing feedback on... 
    Suggested
    Work at office
    Remote work
    Flexible hours

    Castle Inc

    New York, NY
    4 days ago
  • $120k - $200k

     ...This year alone, we 10x'd our revenue and customer base — and we're just getting started. Parambil is backed by $8M from leading investors including Bling Capital, NVP, and...  ...re looking for our first dedicated Customer Success hire to own relationships with our 50+ customers... 
    Suggested
    Work at office

    Parambil Corp

    New York, NY
    4 days ago
  •  ...growing technology startup in New York City is searching for a Customer Operations Lead. This full-time, onsite role requires strong communication...  ...also driving revenue expansion. A background in customer success or operations in a startup context is essential, and... 
    Suggested
    Full time
    Relocation package

    Arcadia

    New York, NY
    3 days ago
  • $130k - $170k

     ...We are seeking a Customer Success Lead with 6+ years of experience to lead a small team of CSMs and manage the post‑sale lifecycle for our medical practice vertical. Responsibilities Leading and mentoring a team of CSMs to drive product adoption and long‑term customer... 
    Full time
    Work at office
    Work from home

    Nitra

    New York, NY
    8 days ago
  •  ...As a Customer Success Lead , you will be responsible for leading and running a sub‑team of Customer Success Managers and /or Associates and leading the sub‑teams revenue within the region. As the Lead, you will help the team handle a portfolio of customers and drive further... 
    Work at office
    Remote work
    Worldwide
    Flexible hours

    Dormont Manufacturing Company

    New York, NY
    2 days ago
  •  ...attorneys. Following an excellent seed round and rapid customer adoption, we're expanding our customer success team to keep up with demand. Who you are You...  ...you'll do As our founding Customer Success Lead, you won't just support customers - you'll create and... 
    Work at office

    Point One Technologies

    New York, NY
    2 days ago
  • $165k

     ...Lead/Principal, RGM Customer Success It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Asper.ai, a Fractal company, is an AI-driven Revenue Growth Management... 
    Hourly pay
    Full time
    Local area

    Fractal, Inc.

    New York, NY
    3 hours ago
  •  ...like owners, and care deeply about solving customer problems with precision. If you want...  ...About the Role: The Customer Marketing Lead will be responsible for building and...  ...teams to deliver on goals Ability to successfully prioritize, balance multiple projects, and... 

    Socure Inc

    New York, NY
    2 days ago
  • Justworks in New York is looking for an Onboarding Manager to be the main point of contact for new customers. This role will manage the end-to-end onboarding process, ensuring timely completion and high customer satisfaction. The ideal candidate will have 2-5 years of experience... 

    Justworks

    New York, NY
    5 days ago
  • Edra, a leading AI startup in New York, is seeking a multifaceted individual to enhance our public presence and define our communication...  ...our mission and develop compelling narratives around our customers' successes. The ideal candidate has a track record of impactful work,... 

    Edra

    New York, NY
    3 days ago
  • A leading design software company is looking for a Customer Enablement Manager to work with major clients to maximize the value of their platform. The role requires...  ...should have over 4 years of experience in customer success-related roles in SaaS, strong communication skills,... 
    Remote job
    Full time
    Work at office

    Figma

    New York, NY
    3 days ago
  • Axiom Cloud is looking for a Customer Success Manager to enhance relationships and maximize customer satisfaction across key accounts. The ideal candidate will have over 3 years of experience in customer-facing roles and a robust understanding of enterprise account management... 
    Remote job

    Axiom Cloud

    New York, NY
    2 days ago
  • Medtronic plc is seeking a Principal Customer Engagement Specialist specializing in Digital Technologies, based remotely in New York, NY...  ...have a Bachelor's degree with relevant experience in customer success and strong communication skills, with an emphasis on understanding... 
    Remote work

    Medtronic plc

    New York, NY
    2 days ago
  • $90k - $100k

     ...firm in the United States is looking for an Account Manager to join its Account Management team. The successful candidate will be responsible for client satisfaction, leading communication, and ensuring timely delivery of services across various teams. Candidates should... 

    Zeta Global

    New York, NY
    2 days ago
  •  ...busywork of scheduling, compliance, onboarding, and more, so providers can focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - Enterprise, you'll own relationships with Arya's largest and most complex customers - the multi-state, multi-stakeholder... 

    Arya Health

    New York, NY
    1 day ago
  • Remote Jobs is seeking an Enterprise Customer Success Manager to oversee the full lifecycle for our highest-value restaurant groups. The role...  ...managing relationships, analyzing performance data, and leading strategic reviews to ensure customer satisfaction and growth.... 
    Remote job

    Remote Jobs

    New York, NY
    2 days ago
  • F-Prime Capital is looking for a Customer Success Manager in New York. You’ll be the first CS hire, tasked with deepening customer relationships and building functional systems. This role offers flexible working hours and an environment focused on ownership and success... 
    Remote job
    Flexible hours

    F-Prime Capital

    New York, NY
    4 days ago
  • Timedoctor is seeking a Customer Marketing Manager to lead post-sale marketing efforts focused on customer retention and expansion. In this fully remote...  ...and execute programs that directly impact customer success and advocacy. The ideal candidate will have at least 3 years... 
    Remote job
    Flexible hours

    Timedoctor

    New York, NY
    5 days ago
  • An education service provider is seeking a dynamic Customer Success Manager to work remotely from New Jersey. The role involves building strong relationships with clients, ensuring their satisfaction, and driving customer retention and growth. The ideal candidate has over... 
    Remote job

    Achieve Test Prep

    New York, NY
    2 days ago
  • A leading software company is seeking a Customer Success Operations Leader to drive strategy, enhance customer journey, and optimize processes. You will work closely with different teams, analyze business metrics, and ensure exceptional outcomes for customers. The ideal... 

    Ashby

    New York, NY
    2 days ago
  • A leading staffing solutions provider is seeking a Customer Success Specialist to lead customer onboarding and implementation efforts. You'll work closely with clients to understand their workflows and guide them through changes using a modern SaaS platform. Essential qualifications... 
    Remote job

    Hireframe

    New York, NY
    2 days ago
  • LiveRamp is seeking a CS Strategy & Operations Lead to build the renewal and usage health program. You will own metrics, definitions, and reporting on consumption, usage against commitments, and renewal risk, translating signals into actionable plans for CSMs and leadership... 

    LiveRamp

    New York, NY
    2 days ago
  • A leading recruitment agency is looking for an Onboarding Specialist in the United States. This remote role combines consultative...  ...candidates will have strong problem-solving skills and experience in customer success or sales. The position offers competitive compensation... 
    Remote job

    Jobgether

    New York, NY
    2 days ago
  • Blockchain is on the lookout for a Senior VIP Customer Success Associate in New York, NY. In this role, you will handle complex customer issues, provide guidance to support agents, and build strong relationships with our high-value customers. You will collaborate closely... 

    Blockchain

    New York, NY
    5 days ago
  • A leading company in data privacy technology is seeking a Customer Success Executive to manage and grow strategic customer portfolios. This role involves overseeing customer satisfaction and retention, driving product adoption, and collaborating with internal teams. Ideal... 

    80Twenty

    New York, NY
    4 days ago
  •  ...purpose-built for multi-unit franchise success, from brand discovery through portfolio...  ...outdated. We're changing that, backed by leading investors, angels, and franchise industry...  ...leaders. About the Role We're looking for a Customer Success Lead to own the post-sale... 
    Full time
    Work at office
    Local area

    Happy Scribe

    New York, NY
    4 days ago
  • A leading marketing agency is seeking a Customer Success Manager to own the client onboarding experience and maintain exceptional communication. Responsibilities include leading client meetings, ensuring project management effectiveness, and driving team alignment to achieve... 
    Remote job

    GLP Marketing

    New York, NY
    2 days ago
  • A leading space and data company is looking for a Senior Customer Success Manager to manage strategic relationships with military and governmental agencies in India. The role involves ensuring integration of Planet's geospatial solutions into their workflows and maximizing... 
    Remote job
    Full time

    Planet

    New York, NY
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Lead. Be the first to apply!