Customer Success Lead

Lead/Principal, RGM Customer Success It's fun to work in a company where people truly believe in what they are doing! We are committed to bringing passion and customer focus to the business. About Asper.ai: Asper.ai, a Fractal company, is an AI‑driven Revenue Growth Management platform designed for Consumer Packaged Goods and Retail industries. We help global enterprises transform their commercial decision‑making through advanced analytics, automation, and data science. Key Responsibilities Lead end‑to‑end client implementation, adoption, and value generation for Asper.ai’s RGM platform. Partner with CPG clients to define, design, and implement best‑in‑class RGM strategies. Collaborate closely with Asper’s Product, Data Science, Engineering, Sales, and Marketing teams to ensure alignment on client needs and solution delivery. Drive delivery and user adoption across client engagements. Advise CPG clients on framing the problem statement and the preferred way to solve it to generate meaningful value. What We Are Looking For 7+ years of experience in Customer Success or Consulting within the CPG RGM analytics. Functional expertise/experience in Pricing, Trade Promotions, Pack Architecture, and Commercial Planning. Proven experience leading client delivery for SaaS‑based analytics or AI‑driven solutions or Analytics Engagement. Demonstrated ability to engage and influence senior stakeholders (VP/C‑level) and lead strategic discussions. Strong analytical, problem‑solving, and data‑driven decision‑making skills. Ability to translate client needs into actionable product development inputs and influence roadmap priorities. Sufficient proficiency in Data Science frameworks to drive the first level of discussion with client stakeholders. Why Asper.ai Opportunity to shape the future of AI‑driven Revenue Growth Management. Work with global CPG leaders across multiple markets. Collaborate with a team of industry experts, data scientists, and engineers at the forefront of RGM transformation. Pay and Benefits Pay: The wage range for this role is estimated at $165,000 for the starting base salary, with potential for higher base depending on experience, skills, and overall fit. The role is also eligible for a performance‑based bonus tied to achieving sales goals related to new client acquisition and project growth. Benefits: As a full‑time employee of the company or an hourly employee working more than 30 hours per week, you will be eligible to participate in health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will also be eligible for benefits on the first day of employment. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides 11 paid holidays and 12 weeks of parental leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Equal Employment Opportunity Statement Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr