Business Support Specialist

Position Title: Business Support Specialist
Location: San Diego, CA or Pensacola, FL (100% On-Site)
Pay : up to $30/hr in San Diego, CA
Pay : up to $26/hr in Pensacola, FL

Description : Receive, research, resolve, and respond to moderately complex team projects, internal audits, and/or system/software/application issues. Serve as subject matter expert regarding business functions, systems, policies and procedures. Work is performed under limited supervision.

Responsibilities
• Analyze, research and resolve problems and discrepancies
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Conduct Internal audits of processes
• Provide data analysis and project management duties as assigned
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to Navy Federal systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned

Qualifications
• Ability to work independently and in a team environment
• Advanced knowledge of systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills

Desired Qualifications
• Power BI and SharePoint experience desired
• Knowledge of Navy Federal products, services, and programs
• Bachelor's Degree or the equivalent combination of training, education, and experience.

About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.