CAMPUS AND ATHLETICS CATERING SERVICES DIRECTOR - UNIVERSITY OF NORTH CAROLINA CHARLOTTE

Job Description

Job Description

Location:  UNIVERSITY OF NORTH CAROLINA CHARLOTTE - CHARLOTTE, NC

Salary:  $85,000 - $95,000

Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO 

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

Filling every occasion with great food and service! We are currently seeking a Campus & Athletics Catering Services Director for our high-volume premiere catering department at the University of North Carolina - Charlotte . This role oversees an established catering operation executing more than 5,000 catered events each year while leading a diverse team of more than 35 associates, including catering managers, front-of-house and back-of-house staff, drivers, and support personnel.

In addition to leading the existing catering operation, this position will play a critical role in the planning, opening, and operational leadership of the University's new Football Tower, scheduled to open in Fall 2027. The facility will serve as the premier hospitality venue on football game days, featuring an 800-seat premium club, eight luxury suites, food ordering and delivery service to 22 loge boxes, and a rooftop bar experience. Beyond game day operations, the Campus & Athletic Catering Services Director will oversee the year-round Athletic Training Table program, providing services to student-athletes under a cost-plus management fee model.

Why UNC Charlotte?
North Carolina's urban research university and the second-largest university in the UNC System
Recognized for its strong commitment to research, innovation, and student success
A diverse and inclusive campus community that prepares students to thrive in a global workforce
Home of the Charlotte 49ers, creating school spirit and a vibrant campus experience

Why Charlotte, NC?
Abundant parks, greenways, and outdoor recreation opportunities throughout the region
️ A thriving culinary scene featuring award-winning restaurants, breweries, and diverse cultural experiences
Vibrant arts, entertainment, and professional sports offerings, including the NFL, NBA, and MLS
Conveniently located with easy access to the Blue Ridge Mountains, North Carolina coast, and major East Coast destinations

Key Responsibilities:

• Work directly with the Service Managers in other regions as well as all regional Catering Directors to ensure all catering events are carried out according to the standards of the company and client.
• Ensure high levels of customer service are executed for each event.
• Interview, hire, train, as well as assist with scheduling all butlers and captains within the local staffing pool.
• Conduct orientation for all Catering Directors/Managers regarding Company standards of service.
• Handle and resolve all employee relations issues with the partnership of the team.
• Execute all coaching, counseling and follow up training for all employees according to Company Policies and Procedures in partnership with the Director, Staffing Services.
• Performs related duties and special projects as assigned.
• Supports Catering Directors and Managers with staffing budgets and maintains financial accountabilities as it relates to service.

Preferred Qualifications:

• Bachelors degree is preferred or equivalent professional experience.
• Strong knowledge of food, industry trends and fine dining points of service.
• A minimum of 4-6 years of experience in managing catering events.
• The ability to supervise food service and clean up is also essential.
• TIPs certification required.
• ServSafe certification recommended.
• Superior quantitative, oral and written communications and problem- solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Exceptional customer service abilities.

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1548302

Chartwells HE 

SHARON MCNEELEY 

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