Desktop Support

Job Title

Job Description: Required Education, Experience and Skills:

• 3+ years' experience in supporting business related applications on IPad, IPhone and laptops and other mobile devices.

• Hardware repair of Laptops(Client & Lenovo)

• Strong Experience on Office 365 application troubleshooting and licensing model

• Imaging of laptops to the standard image available.

• Setting up equipment as per Boston Scientific policy.

• Advanced OS/software troubleshooting that cannot be resolved over the phone.

• Knowledge to troubleshoot VPN issues related to ZScaler on desktops and Laptops.

• Provide superior customer service to all fellow employees.

• Demonstrate good social skills in a professional environment.

• Repair computers and end point technologies in a timely manner.

• Ability to handle multiple tasks efficiently.

• Ability to effectively prioritize workload to ensure high-priority projects/assignments are completed first.

• Assist other IT teams as needed.

• Setup and install new equipment throughout the office(s), move existing equipment when necessary.

• Troubleshoot, Install and uninstall software(s) when necessary.

• Install/Set-up workstations for new employees.

• Keeps server room, storerooms and work area in an orderly manner.

• Enter data into systems to store, retrieve, and manipulate data for analysis of capabilities and requirements for processes and systems.

• Work between sites in the area.

• Flexibility around new systems, processes, and responsibilities.

Preferred Education, Experience and Skills:

• Technical bend of mind to drill down to the root cause of the issue and fix it permanently.

• ITIL certification would be preferred.

• The IT End User Technician II must have at least an associate degree or equivalent work experience, with at least five-year experience in Information Technologies. Must be familiar with and able to operate personal computers, printers and other related hardware. Experience with MS operating systems (Windows 98 through Windows 11), and MS Office applications is also required (2011-O365)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.