Senior Vice President, Resource Management

Company description

Mars United℠ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at

Overview

Mars United Commerce is seeking a Senior Vice President, Resource Management to lead enterprise-wide staffing, resource allocation, team utilization, and open position management across Mars United Commerce and Twin Oaks. This highly visible leadership role offers the opportunity to shape the organization’s resource strategy and align talent with evolving business needs.

The SVP will oversee staffing requirements and resource allocation across multiple departments and approximately 700 US and offshore employees. Serving as the central leader for staffing decisions, this individual will partner closely with Client Leads, Discipline Leads, Finance, Talent, and Operations to manage the full resource ecosystem, optimize utilization, and ensure the organization has the right talent in place to support business priorities. Candidates must reside within a commutable distance to our New York, Chicago, Rogers, AR or Detroit (Troy) office for a hybrid work schedule.

Job responsibilities include:

Workforce Management

• Drive staffing cost efficiencies by optimizing resource allocation and deploying talent with greater agility.

• Champion and lead internal recruitment processes, prioritizing internal talent capacity, capabilities, and role alignment to foster a culture of mobility, development, and retention.
• Lead the Inter-company Agreement and freelance approval processes in partnership with HR and Finance, streamlining workflows and improving efficiency.
• Lead negotiations and strategic planning for offshore resourcing.
• Introduce new ways of working within the Resource Management team to increase efficiency, strengthen collaboration, and eliminate duplication of effort.
• Proactively manage workforce allocations in response to client activity, shifting priorities, and surges in demand.
• Coordinate and substantiate agency-level workforce investments, including FTE overhead and growth support, and partner with leadership to secure approvals.
• Develop and implement consistent playbooks, processes, governance, and reporting structures across the agency.
• Lead, develop, and mentor junior members of the Resource Management team.

Prioritization, Planning & Optimization

• Partner with the Talent and Recruiting teams to develop, maintain, and continuously evolve workforce planning pipelines, including clear prioritization and escalation protocols.
• Establish and communicate priorities for open resource needs across both agencies, balancing revenue status, business priorities, and existing staffing structures.
• Anticipate workforce needs and proactively identify resourcing gaps, competing priorities, and opportunities to optimize talent deployment

Reporting & KPIs

• Evolve workforce reporting processes and protocols to provide clear, actionable insights that inform business and talent decisions.
• Establish and monitor key workforce metrics, including billability, utilization, capability and client gaps, discipline trends, growth opportunities, and attrition.
• Translate workforce data into actionable recommendations for agency leadership, identifying trends, risks, and opportunities.
• Partner with USMT, PDX Resource Management, and agency leadership to advance the adoption and effectiveness of workforce management systems and tools.
• Define and maintain KPIs that measure the effectiveness, efficiency, and impact of the Resource Management function.

Casting & Talent Deployment

• Serve as the organization’s senior Casting Director , maintaining a strong understanding of employee capabilities, experience, and development needs to strategically align talent with business requirements.

• Develop and oversee a dynamic skills database that supports strategic talent deployment based on capabilities, development opportunities, and effort required.

• Lead decision-making across the core pillars of casting, including open-to-hire planning, client-to-client rotations, short-term loans, long-term transfers, cross-office and cross-agency mobility, and freelance management.
• Balance client needs, business priorities, employee development, and organizational capacity when making resource recommendations.
• Serve as a trusted strategic advisor to agency leadership, Capability Leads, the Executive Team, and PDX Leadership on workforce planning and talent deployment.

Qualifications

Your Skills & Experience

• Proven ability to lead resource planning and workforce allocation across complex, matrixed organizations, ensuring talent is deployed effectively as business needs evolve.
• Strong understanding of how employee capabilities, experience, interests, and development goals inform effective staffing decisions.
• Exceptional relationship-building and influencing skills, with the ability to create alignment and drive collaboration across functions and leadership teams.
• Demonstrated ability to lead organizational change, identify opportunities to evolve resource management practices, and build stakeholder support for new ways of working.
• Skilled at developing clear, compelling narratives that communicate the business rationale and impact of workforce and resource management decisions.
• Ability to drive sustained change through consistent communication, stakeholder engagement, and disciplined execution.
• Experience leading the continuous improvement of capacity and workforce management practices, with the ability to translate broader organizational strategies into effective agency-level solutions.
• Strong business acumen with the ability to balance client needs, talent priorities, operational efficiency, and financial considerations.

Set Yourself Apart With

• 12+ years of experience in resource management, planning, operations, staffing, or complex project/program management.
• Deep expertise developing and implementing agency workforce solutions within creative, marketing, media or Commerce agency environments.
• Executive-level relationship management, negotiation, and influencing skills.
• Advanced Excel skills, including pivot tables, filtering, sorting, and workforce data analysis.
• Exceptional written, verbal, and presentation skills, with the ability to simplify complex issues and translate data into clear, actionable recommendations.
• Strong organizational awareness, change leadership, and process improvement capabilities.
• Highly organized and detail-oriented, with the ability to manage competing priorities while maintaining a strong business focus.
• Collaborative, service-oriented leadership style that is flexible, approachable, and solutions-focused.
• Demonstrated ability to prioritize, delegate, and lead effectively through others.

Additional information

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

Mars United℠ Commerce is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $180,215.00 - USD $299,637.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/2/2027.