Business Systems Analyst

Business Systems Analyst

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst within PNC's SRC organization, you will be based in Pittsburgh, PA, Columbus, OH, or Strongsville, OH, Birmingham, AL or Dallas, TX.

Lead day-to-day application support activities, including issue triage, system troubleshooting, workflow validation, and root cause analysis to ensure optimal system performance and reliability.

Elicit, analyze, document, and refine business requirements, workflows, and functional specifications to support system enhancements, integrations, and API-driven initiatives.

Design and execute User Acceptance Testing (UAT) and functional test plans, develop test scripts, coordinate testing cycles, and validate system changes across multiple environments.

Create and maintain process documentation, workflow diagrams, data flow maps, and functional guides to promote cross-functional alignment and support successful project delivery.

Partner closely with IT teams, developers, QA analysts, and business stakeholders to investigate defects, assess downstream impacts, and ensure timely resolution of issues.

Support software release management, change request processes, and production monitoring efforts to maintain application stability, system integrity, and business continuity.

Drive continuous improvement initiatives by identifying process optimization opportunities and recommending enhancements that improve user experience and operational efficiency.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.