Desktop Support Analyst

Longfellow Investment Management Co., LLC (LIM) is an independent, 100% employee‑owned investment firm managing over $23 billion in fixed income, equity, and alternative investment strategies. We manage separate accounts for our nationally based, institutional clients. LIM is a certified Women’s Business Enterprise and an equal‑opportunity employer. LIM provides a small firm environment with comprehensive investment industry exposure. In addition to salary, we offer an attractive benefits package. Job Description LIM is seeking a Desktop Support Analyst to join our collaborative team. This role is perfect for a proactive problem‑solver who enjoys a mix of high‑level systems administration and hands‑on support for desktops, mobile, and tech. As an effective communicator with a passion for continuous learning, you will collaborate with team members and vendors to resolve issues quickly and efficiently. The ideal candidate thrives in a small‑team environment and enjoys the variety of managing both high‑level system maintenance and everyday end‑user needs. Primary Responsibilities End‑User Support: Provide in‑person and remote troubleshooting for hardware (PCs, laptops, mobile, printers) and network issues. System Maintenance: Install, configure, and patch operating systems and enterprise applications. Lifecycle Management: Handle employee onboarding/offboarding, including equipment setup and access provisioning. Asset & Data Tracking: Manage IT inventory and maintain detailed incident documentation in the ticketing system. Security & Compliance: Ensure all systems align with company security policies and data protection standards. Qualifications Education & Experience: 2–5 years of desktop or technical support preferred, with a Bachelor’s in IT or an equivalent technical background. Core Technical Skills: Proficient in Windows 11, Microsoft 365, Active Directory, and endpoint management. Tools: Hands‑on experience with ticketing systems (ServiceNow, Jira, etc.); Azure/AWS knowledge is a plus. Problem Solving: Strong hardware/software troubleshooting and multi‑tasking abilities. Soft Skills: Team‑oriented with excellent communication, customer service, and a proactive approach to learning. #J-18808-Ljbffr