National Operations Coordinator - Field Service Onboarding

Role Description

Eaton’s Critical Power Solutions (CPS) Service Division is currently seeking a National Operations Coordinator – Field Service Onboarding Specialist to join our team. This is a remote role tied to our Raleigh, NC division location.

The National Operations Coordinator – Field Service Onboarding is responsible for executing and supporting all onboarding activities for CPS Field Service technicians across the United States. This role ensures a seamless, efficient, and high-quality onboarding experience by coordinating resources, systems access, equipment, and administrative processes.

The position requires a strong understanding of National Operations processes and Field Service policies, as well as the ability to collaborate effectively with field personnel, leadership, and cross-functional departments.

The expected annual salary range for this role is $69,000 - $101,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

• Onboarding Coordination
  • Manage and execute end-to-end onboarding processes for CPS Field Service new hires at a national level.
  • Coordinate all onboarding logistics to ensure new employees are fully equipped and operational from day one.
  • Partner with Field Service personnel, leadership, and external partners to facilitate a smooth onboarding experience.
• Equipment & Resource Provisioning
  • Coordinate and oversee assignment of company vehicles, including ordering, transfers, and rental arrangements when required.
  • Arrange procurement and setup of laptops, mobile devices, and other required technology.
  • Ensure timely distribution of personal protective equipment (PPE) and technical toolkits.
• Systems & Access Management
  • Facilitate setup of all required system access, including but not limited to Salesforce, SAP, Power Apps, Outlook, and other business-critical platforms.
  • Serve as the primary point of contact for new hires regarding IT-related onboarding issues and tickets.
  • Monitor and follow through on system access requests to ensure completion within required timelines.
• Training & Logistics Support
  • Coordinate travel arrangements for training, including flights, hotel accommodations, and transportation, as needed.
  • Collaborate with Field Service management to align onboarding schedules and training requirements.
• Administrative & Operational Support
  • Adhere to and enforce all National Operations team processes, procedures, and standards.
  • Maintain accurate records and tracking of onboarding activities and deliverables.
  • Support continuous improvement initiatives to enhance onboarding efficiency and effectiveness.
  • Provide consistent communication and status updates to stakeholders throughout the onboarding process.

Qualifications

• Bachelor’s Degree or pursuing a Bachelor’s Degree from an accredited institution, with anticipated graduation date no later than 12/31/2027.
• Minimum of three (3) years experience of administrative, operations, onboarding coordination, field service support or related role.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• This is a remote role; no relocation benefit is being offered for this position.

Requirements

• Experience working with SalesForce and SAP.
• Self-starter and motivator.
• Proven/Strong written and oral communication skills.
• Strong time management skills.
• Attentive to details, and focus on customer satisfaction.
• Independent judgment is required to plan, prioritize and organize diversified workload.
• Ability to handle change in a fast-paced environment.
• Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel).
• Ability to multi-task, prioritize and complete requests and assignments in a timely manner.

Benefits

• Various Health and Welfare benefits.
• Retirement benefits.
• Programs that provide for paid and unpaid time away from work.