Patient Service Representative

Patient Service Representative

A Patient Service Representative is the first line of contact between patients and our clinics and physicians. The Patient Service Representative follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor/Regional Director of Clinic Operations, supports our Internal Medicine department, and is located in Mequon, WI.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, performs patient check in and check out processes.
• Answers incoming phone calls, screens calls, and takes messages and/or facilitates completion of call. Performs reminder calls prior to appointments.
• Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
• Completes patient registration and checks insurance eligibility for every patient to ensure payer information is correct and current.
• Collects co-pays and prior balances from patients at the time of their visit.
• Prepares charts for patient visits.
• Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
• Maintains work area and lobby in a neat and orderly manner.
• Schedules patient appointments timely and manages physician's schedule according to their preferences.
• Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
• Obtain prior authorizations (radiology) using web based applications or via phone.
• Performs other duties as assigned.

Key Qualifications & Characteristics

• High School Diploma or GED
• Strong data entry skills and ability to work with computer applications
• Organized with a strong attention to detail in a fast paced environment
• Strong and comfortable communicating with patients, peers, and physicians
• Demonstrated ability to work well both independently and with co-workers in a team
• Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice