Part Time Remote Operations Site Manager

Role Description

The Remote Operations Site Manager is responsible for completion or oversight of all maintenance, groundskeeping, and janitorial tasks for their assigned self-storage properties.

• Always provide internal and external customers with outstanding service.
• Ensure company standards for cleanliness, appearance, and safety are consistently met or exceeded.
• May also be responsible for assisting existing tenants or new customers when onsite.
• Frequently conduct storage unit inspections, confirm inventory availability, and ensure spaces are secure and ready to rent.
• Prepare vacant units for rent by verifying condition, sweeping/dusting, adding pest control, placing welcome package, and securing unit.
• Maintain the exterior appearance of assigned properties including, but not limited to:
  • Lawn care
  • Snow removal
  • Landscaping
  • Window cleaning
  • Changing lights
  • Trash removal
  • Sweeping
• Housekeeping/cleaning to include office, units, hallways, buildings, etc. Keep interior surfaces and all high-touch areas clean including sweeping, mopping, debris removal, wiping windows/doors, etc.
• Completion and/or oversight of minor maintenance needs on items such as gates, lighting, cameras, door operation, etc.
• Perform regular lock audits and full property walk-throughs for security and safety purposes.
• Respond promptly to any potential breach of security issues such as:
  • Unsecured units
  • Unsecured locks
  • Unsecured gates/fencing
  • Evidence of tampering
  • Suspicious activity
• Complete pest control inspections and coordinate necessary follow-up actions and/or treatments.
• Conduct virtual walk-throughs with supervisor, as requested, using company issued device.
• Assist with managing and responding to any tenant maintenance requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity, accidents, natural disasters, etc.)
• Support foreclosure procedures for tenants in lien status, such as lock cutting, inventory, and photo documentation.
• Collect payments in property drop-boxes, communicate and/or forward payments to off-site management (if applicable).
• Participate in property improvement projects and support other management directives as needed.
• Comply with all guidance set forth in the Operations Policy & Procedure Manual or any other memo/instruction given to you by the SAM Corporate Team.
• Record your daily arrival and departure for payroll purposes.
• Other responsibilities as assigned.

Qualifications

• High School Diploma or Equivalent required.
• Minimum of one year Property Maintenance or self-storage experience preferred.
• Valid Driver’s License and safe driving record.
• Basic mechanical and technology skills using smart phones, apps, and other tools.
• Strong safety awareness.
• Proven hard worker, self-starter, and positive attitude.
• High level of organizational and prioritization skills.
• Collaborative, team player.
• Willingness and flexibility to meet the changing requirements of the job.
• Must be fluent in speaking and writing the English language.

Requirements

• Walking
• Standing
• Sitting
• Talking in person
• Talking on phone
• Hearing on phone
• Vision for close work
• Driving
• Color/depth perception
• Bending/Stooping
• Repetitive motion
• Keyboarding
• Using hands to feel/hold
• Lifting up to 25 lbs.
• Reaching
• Climbing
• Crouching/stooping

Work Hours

Dependent on location’s normal business hours and needs. Regular and predictable attendance is required. Work generally performed between the hour range of 8am to 6pm and can include weekends.

Work Environment

This work is performed both indoors and outdoors with fluctuating noise levels and some hazardous exposure (i.e., chemicals, power tools, etc.).