Director of Operations

About the Role Pincho is looking for an experienced, hands-on Director of Operations to lead our restaurant operations across all locations. This is a field-based leadership role; you'll be in our restaurants, working directly with District Managers and General Managers to drive performance, uphold our standards, and grow our brand. If you're a multi-unit restaurant leader who thrives on the floor, not behind a desk, this role is for you. As Director of Operations, you will be accountable for profitability and operational performance across all Pincho locations, ensuring consistency, compliance, and top-tier hospitality every step of the way. You'll report directly to the Brand President and play a key role in shaping the future of our brand. What You'll Do Lead Operating Systems: Directly manage District Managers, ensuring compliance with company policies and procedures across every location. Build & Develop Teams: Recruit, mentor, and develop strong leaders; including Managers, District Managers, and incoming Managers in Training (MITs). Support Frontline Leadership: Guide DMs and General Managers on onboarding new MITs and tracking their training progress. Bridge Home Office & Field Teams: Partner with our Home Office to deliver consistent messaging and open communication between restaurants and corporate. Drive Profitability & Performance: Own key performance indicators, exceed sales targets, and consistently deliver an outstanding guest experience. Lead New Restaurant Openings: Execute pre-opening operations, staffing, and marketing initiatives to ensure every new location launches successfully. What You Bring Bachelor's degree preferred 10+ years of multi-unit restaurant management experience 5+ years of leadership/supervisory experience in the restaurant industry Project management experience Strong business acumen and a proven ability to develop people and build high-performing teams Excellent communication, presentation, and interpersonal skills A self-motivated problem-solver who can navigate complex, fast-paced situations Proficiency with MS Office Bonus points if you're: entrepreneurial, strategic yet hands-on, innovative, and passionate about developing the next generation of restaurant leaders. Good to Know This is a field-based position; you'll be regularly on-site at our restaurant locations, not working remotely from a home office. Expect a fast-paced, high-energy environment and up to 30% travel by car or air for business needs. Why Pincho? We're a growing fast-casual brand that takes pride in great food, great hospitality, and great people. As Director of Operations, you'll have real influence over how we grow, shaping our teams, our standards, and our guest experience as we expand. #J-18808-Ljbffr Pincho HQ