Office Manager

Office ManagerHometrack Real Estate Marketing is seeking an experienced Office Manager to oversee day-to-day internal operations and serve as a key support partner to executive leadership. As a fast-growing real estate photography and marketing company serving agents and brokerages across multiple states, we require an organized, dependable operator who can manage internal workflows, hold team members accountable, and ensure daily execution runs consistently and efficiently.This position works directly alongside the CEO and Sales & Operations Manager, taking operational ownership of internal functions so that leadership can remain focused on business development, client growth, and strategic priorities. The ideal candidate brings proven experience in team coordination, administrative leadership, and process management within a fast-paced service environment.Key ResponsibilitiesManage and coordinate daily operations across internal departments, including scheduling, production, design, and administrative supportServe as the primary point of contact for team questions, internal priorities, and day-to-day operational mattersHold team members accountable to performance standards, deadlines, and company expectationsConduct regular one-on-one meetings with staff to review progress, address concerns, and reinforce alignment with company goalsSupport hiring, onboarding, and performance management processes for employees and contractorsExecutive & Leadership SupportProvide direct operational support to the CEO and Sales & Operations Manager, reducing executive workload on day-to-day executionManage the CEO's calendar, scheduling priorities, and coordination of internal projectsEnsure leadership decisions and company initiatives are clearly communicated and implemented across departmentsAssist with internal reporting, project follow-up, and cross-departmental alignmentDepartmental CoordinationSupport day-to-day coordination across internal production and creative departmentsMonitor project timelines, workload distribution, and delivery quality across assigned departmentsFacilitate communication between department leads to ensure priorities and deadlines are metSurface operational issues and bottlenecks to leadership with clear context and recommended next stepsSystems, Process & TechnologyMaintain and support CRM systems, scheduling platforms, and internal operational documentationIdentify recurring process inefficiencies and recommend scalable solutionsSupport the development and implementation of SOPs, workflows, and operational standardsActively utilize AI-driven tools and automation to reduce manual tasks, improve communication, and increase team productivityClient Experience & Service QualitySupport internal teams in maintaining consistent, high-quality service delivery standardsAssist with operational escalations, scheduling conflicts, and client-facing workflow issues as they ariseMonitor service delivery processes to ensure efficiency, accuracy, and client satisfactionQualificationsMinimum of 2 years of experience in office management, team leadership, or a related supervisory roleProven ability to manage and hold a team accountable in a professional settingStrong organizational skills with a consistent record of follow-through and attention to detailExperience supporting executive leadership or working directly alongside senior managementComfortable working with CRM systems, scheduling software, and basic workflow platformsGenuine interest in leveraging AI tools and technology to improve day-to-day efficiencyBackground in a service-based or client-facing business environment is a plusExcellent written and verbal communication skillsRole ScopeThis position reports directly to the CEO and Sales & Operations Manager. The Office Manager is responsible for day-to-day internal operations, team coordination, and execution of leadership priorities across departments.About This OpportunityHometrack Real Estate Marketing provides professional photography, media production, and marketing services to real estate agents and brokerages across the Mid-Atlantic region and beyond. As we continue to grow, the Office Manager role is critical to ensuring our internal operations scale effectively alongside the business.This is a meaningful leadership opportunity for an experienced operator who takes ownership seriously, communicates clearly, and is committed to building efficient, accountable teams. We offer a collaborative working environment, direct access to leadership, and a clear path for growth as the company expands.