Business Office Assistant

Job Description

Job Description

About Us:

Westwood Post-Acute as CMS 5-Star Rated for Quality of Resident Care US News Best Nursing Home 2022-2023 Long Term Care is located close to the cities of Santa Clara, Sunnyvale, and Milpitas. We're known to be one of the largest facilities in the Bay Area with a 258-bed capacity, making us home to top-rated healthcare professionals throughout the City of San Jose.

Location: 1601 Petersen Ave, San Jose, CA 95129

Website:

Position Overview:

We are seeking an organized and detail-orientated Business Office Assistant to join our team and support the daily operations of our facility. You'll play a vital role in admissions, billing coordination, medical records management, and resident support.

As the Business Office Assistant , your primary responsibility is to assist the Business Office Manager in all tasks assigned. You will work closely with the BOM in ensuring all billing and claims are submitted on time and are compliant with State and Federal regulations.

Duties & Responsibilities:

• Assist with resident admissions, maintain accurate records, and ensure completion of all required documentation

• Ensure confidentiality and secure handling of both manual and electronic health records

• Support the billing process across all payer types, post charges, and communicate with our billing partners

• Manage release of information requests in compliance with legal and facility policies

• Oversee discharge documentation and follow up with physicians for record completion

• Act as a liaison between departments, external vendors, and families to ensure smooth communication and support

Qualification:

• High school diploma or equivalent required; knowledge of medical coding and healthcare regulations is a plus.

• Strong understanding of billing processes for all payer types, including Medicare, Medi-Cal, private insurance, and managed care.

• Prior experience in a post-acute or long-term care setting is preferred.

• At least one (1) year experience to handle industry-specific billing and communication effectively.

• Ability to communicate professionally with residents, families, insurance companies, billing partners, and healthcare providers (pharmacy, labs, hospice).

• Capable of reviewing and processing private statements, posting charges accurately, and completing reports like census data and licensure reports.

What We Offer (Full-Time):

• Medical, Dental, and Vision coverage.

• Additional options like Accident Insurance and Hospitalization plans.

• Life and AD&D insurance included for full-time employees.

• 401(k) retirement savings.

• Paid time off: Vacation, Holidays, and Sick Leave.

• Supportive and collaborative work environment.

• Paid orientation and training programs.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.