Secretary II, Rusk Outpatient - per diem

Secretary II, Rusk Outpatient - Per Diem

Administrative/Office Support

New York, NY

Position Summary:

We have an exciting opportunity to join our team as a Secretary II, Rusk Outpatient - per diem. In this role, the successful candidate is responsible for providing basic front-desk support for clinical intake operations. May provide assistance to less senior staff with completing intake related duties

Job Responsibilities:

• Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• Performs other related duties as needed by providers and supervisors.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Prepares simple, routine memorandum letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. May maintain routine calendar, assist in basic preparing for conferences and the related duties.
• Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor. Follows instructions given by supervisor and prepares information neatly.
• Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisors attention. Submits data to supervisor neat and well-written.
• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.). Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.

Minimum Qualifications:

To qualify you must have a High School diploma. Three years of relevant medical clerical experience. Knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications:

Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills. Prior physician practice experience.