Support Technician - Must reside in Sacramento, CA

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota,Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

The Remote Support Technicians - Tier 1. This position is the first point of contact for our clients, providing top-notch technical support. You will diagnose and resolve basic technical issues, ensuring a seamless user experience for our customers. Your ability to effectively communicate technical information to non-technical users will be key to your success in this role.

Job Duties:

• Provide on-site technical support to contract clients.
  • Corporate Technology has a small group of customers in the Sacramento area that will need occasional on-site support
• Answer incoming phone calls from clients across the United States, delivering excellent customer service.
• Diagnose and troubleshoot basic networking and security issues.
• Assist clients with Microsoft Exchange servers and email-related inquiries.
• Log and track incidents, requests, and issues in our ticketing system.
• Escalate complex technical issues to Tier 2 support as needed.
• Educate and guide clients through problem-solving steps in a clear and understandable manner.
• Collaborate with team members to provide comprehensive solutions and share knowledge.
• Provide on-site technical support to contract clients.

OTHER SKILLS and ABILITIES:

• Strong verbal communication skills, with the ability to explain technical issues to non-technical customers.
• Basic understanding of networking and security principles.
• Knowledge of Microsoft administration, with a focus on Exchange servers and email support.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Customer-focused mindset with a passion for helping others.
• Prior experience in customer service or IT support is preferred but not required.
• Familiarity with IT ticketing systems is desirable.

The salary range for this position is:$25.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Compensation details: 25-30 Hourly Wage

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