Patient Scheduling-Registration Representative Naper/Plainfield

Job Description

Job Description

About Wheaton Eye Clinic

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We have both Ophthalmologists and Optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient’s expectations in the delivery of competent, timely, and compassionate eye care.

Hours: Monday, Tuesday and Friday - 8am - 5pm, Wednesday and Thursday either 8am-5pm pm or 9.30am - 6.30pm and 2 Saturdays a month from 7.30am - 12pm (if you work a Saturday, you get a day off during the week)

Job Summary:

The Patient Services Representative supports patient access and clinic operations by providing exceptional customer service, scheduling appointments, maintaining accurate patient information, and performing front desk and call center functions.

Duties/Responsibilities:

Customer Service:

• Answer and assist with all incoming telephone calls in a professional and courteous manner.
• Provide timely, accurate information and quality customer service to patients and callers.
• Resolve patient concerns and consistently meet or exceed patient service expectations.
• Maintain confidentiality and comply with all HIPAA and Wheaton Eye Clinic privacy standards.

S cheduling:

• Schedule appointments using the designated practice management system.
• Schedule appointments for designated Ophthalmologists, Optometrists, and diagnostic testing procedures.
• Maintain provider schedules, including bridge physician schedules as assigned.
• Complete patient appointment rescheduling requests.
• Process reminder call cancellations.
• Complete patient recall letters.
• Ensure no-show appointments are properly processed and documented.

Registration and Account Maintenance:

• Verify and update patient demographic, contact, insurance, and financial information.
• Maintain patient accounts by obtaining, recording, and updating required information.
• Verify insurance eligibility and plan information.
• Make necessary updates and corrections to patient records to ensure accuracy.

Front Desk Support:

• Check in patients upon arrival and notify appropriate staff of patient arrival.
• Verify patient insurance, demographic, and contact information at the time of service.
• Check patients out following appointments and schedule follow-up visits as needed.
• Assist with patient flow and support efficient clinic operations.

Administrative Support:

• Retrieve, review, and complete Epic messages as assigned.
• Accurately document patient interactions and account updates.
• Maintain knowledge of clinic policies, procedures, and scheduling protocols.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Ability to communicate effectively, clearly and concisely, verbally and in writing
• Ability to handle difficult and stressful situations with professional composure.
• Ability to understand and follow instructions.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Knowledge of basic customer service principles.
• Independently organize work, set priorities, meet deadlines, and follow up on assignments.
• Ability to work a flexible schedule with evenings and weekends as necessary.
• Possess a high level of confidentiality and integrity.
• Knowledge of, or the ability to learn, clinic/department policies and procedures.

Education and Experience:

• High School Diploma or Equivalent.

Software / Computer Skills:

• Ability to learn clinic specific software, EMR system (Epic).
• Ability to use and operate electronic office equipment including but not limited to computer, keyboard, mouse, fax machine, telephone, copier.

Disclaimer:

This position description is not intended to be all-inclusive and Wheaton Eye Clinic reserves the right to change or assign other duties to this position to meet the ongoing needs of the organization.

Wheaton Eye Clinic will consider reasonable accommodations whenever necessary to provide equal employment opportunities to otherwise qualified individuals with a disability.

Employment with Wheaton Eye Clinic is “at-will”.

Full Time Benefits:

Medical

Dental

Group Life and LTD

Paid Time Off

Paid Holidays

Clothing Allowance

Vision Care Benefits

Voluntary Benefit Offerings – Life, STD, Critical Illness, Accident

401k