ServiceNow Developer IV

Role Description

As a Senior ServiceNow Engineer, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while ensuring a compliant, secure, and performant platform. You will work closely with the Product Manager and development team to translate business requirements into robust technical solutions. This role requires deep technical expertise in the ServiceNow platform, strong scripting skills, business acumen, and the ability to translate complex requirements into scalable, automated solutions aligned with organizational goals.

Roles & Responsibilities

• Design, develop, and maintain ServiceNow applications, modules, platform, and integrations in a Fed Ramp environment.
• Translate business outcomes into technical specifications and workflows.
• Define development, security, documentation, and system health standards and practices, ensuring they are communicated, understood, monitored, and adhered to.
• Manage regular patch and upgrade planning, scheduling, and implementation.
• Lead quality assurance efforts including test planning, execution, and defect resolution.
• Ensure platform stability through health scan monitoring and remediation, instance observer statistics evaluations, and continual management of overall instance performance.
• Ensure vendor support is actively working on documented issues, driving to resolution.
• Mentor junior developers and ensure adherence to coding and documentation standards.
• Perform system administration tasks including user access, security roles, and platform upgrades.
• Conduct code reviews and enforce best practices in development and testing.
• Provide on-call production management support to ensure ServiceNow incidents are mitigated within company SLA standards.
• Foster clear and professional communication with stakeholders at every organizational tier.
• Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities.

Key Responsibilities

• Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, IRM/GRC, CSM, and more within a Fed Ramp environment.
• Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer.
• Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.).
• Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules.
• Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration).
• Participate in workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes.
• Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform.
• Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides.
• Ensure platform compliance with IT security, data privacy, and audit requirements.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability.
• Strong verbal and written communication skills.
• 8+ years of progressive experience in ServiceNow development and platform architecture.
• Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM.
• Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications.
• Proven experience in Agile or Scrum methodology.
• Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS).
• Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.
• Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.
• Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces.
• Basic understanding of data modeling, process automation, and platform scalability strategies.
• Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives.
• Strong problem-solving skills and a proactive approach to platform improvements.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Preferred Attributes

• Ability to take ownership of end-to-end project execution, engaging team members, leadership, and stakeholders as needed.
• Curious mindset with a continuous learning attitude, staying updated with the latest ServiceNow releases and platform innovations.
• Experience in handling enterprise-level ServiceNow upgrades and release readiness testing.

Eligibility

Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote-first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.