Partner Enablement Trainer

Partner Enablement Trainer

We're looking for a Partner Enablement Trainer to join us and take ownership of in-person or remote live training delivery across our entire partner ecosystem in EMEA. You'll be the person who makes sure new partners can actually sell, implement, and support Lightspeed products on their own. From referral and ambassador partners through to expert partners and resellers, you'll run the enablement sessions that take them from contract signing to certification and beyond.

What you'll be doing:

• Design and deliver live enablement sessions for new and existing partners across EMEA, covering product knowledge, sales positioning, demo techniques, and implementation workflows
• Run partner onboarding programs from contract signing through to certification, adapting your approach based on partner type and tier: high-touch for expert partners and resellers, streamlined for referral and ambassador partners
• Track training completion, engagement metrics, and partner readiness, and report on outcomes to stakeholders across Partnerships and Launch
• Actively shape and contribute to training content based on what works in live delivery, maintaining a tight feedback loop with the Partner Implementation Trainer
• Build and maintain automated onboarding paths for low-touch partner tiers (ambassador, referral), freeing your capacity for the partners who need it most
• Shadow Sales Engineers and Sales on co-selling deals during your first six months to absorb real product positioning and objection handling from live customer interactions
• After the ramp, continue learning by observing how trained partners sell in practice, feeding those insights back into improved training content
• Work closely with Partner Growth Managers to ensure shared accountability for partner engagement post-contract: you own training delivery, they own driving partner participation
• Coordinate with Implementation Partner Managers for technical validation on complex partner cases, and with Partner Growth Managers for local-language sales coaching and positioning support

And a little bit of...

• Supporting the onboarding of new Partner Development Managers and Partner Growth Managers on processes, certification workflows, and training tools
• Attending and presenting at partner events across EMEA when required, delivering sessions on product knowledge, sales positioning, and best practices aligned to partner enablement objectives.

What you will bring to the team:

• 3+ years in training delivery, partner enablement, sales enablement, or a similar customer/partner-facing training role within a SaaS or technology company
• Proven ability to design and deliver engaging live training sessions (virtual and in-person) to external audiences
• Strong understanding of sales processes, product positioning, and how to translate technical product knowledge into actionable training for non-technical audiences
• Excellent communication skills in English, both written and verbal - as well as German OR French
• Experience working cross-functionally with sales, partnerships, and product teams
• Comfortable working in a remote-first, EMEA-wide environment across multiple time zones

Big plus:

• Experience in the hospitality, retail, or POS/payments industry
• You've worked with LMS platforms, training automation tools, or learner community environments
• Background in channel/partner ecosystems with an understanding of tiered partner models
• Experience building automated onboarding flows or self-serve training paths

What's in it for you?

Come Live the Lightspeed Experience….

• Genuine career growth opportunities based on performance within a company that's continuously expanding.
• Uncapped commission
• Work with highly skilled people who are as passionate about sales & marketing as you are
• An environment that encourages initiatives and leadership
• Work in a team big enough for growth but lean enough to make a real impact;
• Fun activities with your teammates & social events throughout the year including the legendary sales summit party in Canada

And enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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