DENTAL APPOINTMENT COORDINATOR AT SPRINGS SMILES DENTAL SPA

Job Description

Job Description

Appointment Coordinator SPRINGS SMILES DENTAL SPA

Join a Team That Changes Lives Through Exceptional Patient Care

We are seeking a highly motivated, organized, and patient-focused Appointment Coordinator to become the face and voice of our growing dental practice.

As the first person our patients speak with and often the first person they meet when they arrive, you play a critical role in creating an exceptional patient experience. This position is ideal for someone who enjoys building relationships, staying organized, solving scheduling challenges, and helping patients feel welcomed and cared for.

Our team is committed to providing outstanding dental care while fostering a culture of continuous learning, teamwork, and mutual support. We are looking for someone who shares those values and wants to contribute to the success of both our patients and our practice.

What You'll Do

Patient Experience & Scheduling

• Welcome patients with warmth, professionalism, and genuine care
• Answer incoming calls and assist patients with scheduling needs
• Coordinate doctor and hygiene schedules to maximize efficiency and patient satisfaction
• Fill cancellations and openings using effective communication and scheduling strategies
• Maintain a continuing care system that encourages patients to stay on track with their dental health
• Confirm appointments and reinforce patient commitment to scheduled visits
• Help patients understand and navigate appointment options while maintaining schedule integrity
• Coordinate scheduling needs between clinical and administrative team members

Administrative Responsibilities

• Maintain accurate patient records and scheduling information
• Utilize practice management software to support daily operations
• Prepare key scheduling and patient information for daily morning huddles
• Monitor scheduling metrics, cancellations, no-shows, and continuing care compliance
• Assist with collection of patient payments according to established financial arrangements
• Support practice goals related to production, efficiency, and patient retention
• Help with Insurance claim filing and processing

Marketing & Relationship Building

• Build lasting relationships with patients through exceptional customer service
• Share the practice philosophy and values with prospective patients
• Encourage referrals and online reviews from satisfied patients
• Participate in practice marketing and social media initiatives
• Help create memorable experiences that strengthen patient loyalty

Teamwork & Growth

• Participate actively in team meetings and training opportunities
• Collaborate closely with clinical and administrative team members
• Cross-train with financial coordination responsibilities when needed
• Contribute ideas and solutions that support practice growth and patient satisfaction
• Embrace a culture of continuous learning and professional development

What We Are Looking For

Required Skills & Qualifications

• Exceptional verbal and interpersonal communication skills (Fully Bilingual English and Spanish)
• Strong customer service and relationship-building abilities
• Excellent organizational and time-management skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Computer proficiency and ability to learn practice management software (Eagle-Soft, Dental Intelligence, Weave)
• Positive attitude and team-oriented mindset
• Self-directed and dependable work ethic

Preferred Experience – 1 year +

• Dental front office experience
• Dental scheduling experience
• Experience with practice management software
• Customer service or patient coordination experience
• Knowledge of dental terminology and treatment processes

Success in This Role Looks Like

• Patients consistently report exceptional service and communication
• Schedules remain productive, balanced, and efficient
• No-show and cancellation rates remain below established goals
• Continuing care compliance exceeds 90%
• Strong conversion of new patient inquiries into appointments
• Positive collaboration with team members
• Meaningful contributions to practice growth and patient retention

Why Join Our Team?

Dr. de la Camara and her team believe in creating an environment where team members are supported, valued, and encouraged to grow. We are committed to providing exceptional patient care while fostering a workplace built on trust, respect, accountability, and teamwork.

If you are passionate about helping people, thrive in an organized environment, and want to be part of a team dedicated to excellence, we'd love to hear from you.

Apply Today

Submit your resume with a cover letter and tell us why you'd be a great fit for our team . Please provide 3 employment references . We look forward to meeting you!