Founding Account Manager

Founding Account Manager Onsite | New York City, NY or London, UK Direct Hire / Permanent Placement HireNow Staffing is actively recruiting a seasoned, highly skilled Founding Account Manager on behalf of a valued client partner in the AI-driven insurance fintech sector. HireNow Staffing is acting as a direct placement partner for this Founding Account Manager opportunity. We are seeking a commercially sharp, relationship-driven operator who can own strategic accounts from onboarding through renewal while serving as the internal quarterback across multiple functions. This role requires executive presence, calm decision‑making under pressure, and the ability to expand revenue within mission‑critical customer relationships. Key Responsibilities Lead enterprise customer onboarding and implementation plans from kickoff through successful go‑live Build structured timelines, accountability plans, and milestones that ensure strong customer adoption Coordinate internally across Operations, Claims, Product, and Leadership teams to resolve issues quickly and maintain trust Own account management cadence including business reviews, success plans, SLA oversight, escalation management, and executive communications Identify account risks early, de-escalate challenges professionally, and preserve long‑term customer confidence Drive renewals, retention strategy, reference ability, and customer advocacy initiatives Identify and close expansion opportunities across regions, programs, business units, or service lines Partner closely with senior leadership to improve client experience and scale repeatable account management processes Maintain CRM accuracy, forecasting visibility, and account growth planning Required Qualifications (Highly Important) 5+ years of experience in Account Management, Customer Success, Strategic Accounts, or post-sales revenue ownership roles Proven ownership of the full customer lifecycle: onboarding, implementation, adoption, renewal, and upsell/expansion Experience supporting mission-critical software, infrastructure, or operational platforms Strong executive communication skills and ability to manage high-stakes client relationships Demonstrated success expanding revenue within existing accounts Ability to remain composed under pressure while solving urgent client issues Strong cross-functional leadership skills with ability to drive internal teams without direct authority Stable employment history with clear progression; candidates with jumpy resumes will not be considered Preferred Qualifications (Strongly Valued) Background in insurance, TPA, claims operations, InsurTech, fintech, payments, healthcare systems, or other high-compliance industries Startup experience including building playbooks, processes, and customer success frameworks from scratch Experience working directly with founders or executive leadership teams Strong commercial acumen with value mapping and expansion strategy skills Experience managing enterprise or strategic accounts with multi-stakeholder complexity International client management experience across U.S. and UK markets Familiarity with CRM systems, success platforms, and account forecasting disciplines Package Base Salary: $100,000 – $180,000 On-Target Earnings: $200,000 – $360,000+ Additional Compensation: Equity + benefits package Work Location: Onsite – New York City, NY or London, UK Employment Type: Full-Time / Direct Hire Visa Sponsorship: Not available #J-18808-Ljbffr