Senior Product Manager, Post Order Experience

Role Description

The Product Management team is looking for an experienced Senior Product Manager to focus on the post-order customer experience. In this position, you will own the product strategy and execution for post order, using data and research to develop hypotheses to improve the customer experience and increase retention and self-service. You’ll identify ways to encourage customer behavior that drives stickiness and creates benefits to the marketplace ecosystem, such as reviews, favorites, reward points redemption and reordering. You’ll also build intuitive ways for customers to confidently manage their orders without needing assistance from our customer care team. You will set and own the KPIs, iteratively experimenting to improve the outcomes in your area.

• Drive the vision and develop a roadmap for the post order experience, including order management and visibility, reviews, and rewards.
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater users and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service to define, prioritize, and build new functionalities and improved user experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews.
• Have fun building impactful software with awesome people.

Qualifications

• 5+ years of product management experience focused on consumer-facing e-commerce products. Marketplace experience is a plus, as is post-order experience.
• Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
• Fluent with AI tools such as Claude design to prototype solutions and improve your speed of execution.
• Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Requirements

• The national total target cash compensation range for this position, including base salary and bonus target, is $161,000–$213,000 annually.
• Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
• ezCater does not sponsor applicants for work visas or legal permanent residence.

Benefits

• Market competitive salary.
• Stock options that you’ll help make worth a lot.
• 12 paid holidays.
• Flexible PTO.
• 401K with ezCater match.
• Health/dental/FSA.
• Long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office.
• A tremendous amount of responsibility and autonomy.
• Wicked awesome co-workers.
• Employee meal program (and many more goodies) when you’re in our office.
• Knowing that you helped transform the food for work space.

Company Description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.