Treatment Coordinator/Insurance Specialist

Job Description Job Description Treatment Coordinator/Insurance Specialist
Job Title: Treatment Coordinator
Location: Bedminster, NJ
Employment Type: Full-Time
Pay Range: $24/hr - $29/hr
Hours: Mon-Thurs 8:30-5:30 with 1 hour lunch, 8:30-3 Fri, no weekends!

About Us
We are Polished – General & Cosmetic Dentistry, a women-owned and led practice committed to delivering a modern, patient-centered experience. Our mission is to blend clinical excellence with the warmth and hospitality of a boutique setting, creating a space where patients feel genuinely cared for, heard, and confident in their health journey. As part of our founding team, you’ll play a key role in shaping our patient experience and practice culture from the ground up. We’re redefining what it means to go to the dentist—and we’re looking for exceptional teammates to help bring that vision to life.

About the Role:
Were looking for a motivated and experienced Treatment Coordinator who can serve as a critical link between clinical care and the patient experience. You’ll support patients by clearly explaining treatment options, helping them understand their insurance coverage, and making them feel confident in their care plan. This role is ideal for someone who combines professionalism with empathy and can communicate complex information in a patient-friendly way.

What You’ll Do:
Collaborate with dentists and hygienists to understand recommended treatment plans

Verify patients insurance prior to every appointment

Present treatment plans to patients and answer related questions

Educate patients on procedures, expected outcomes, and timelines

Discuss financial options, insurance benefits, and out-of-pocket costs

Assist patient in applying for 3rd party financial services to cover costs of dental treatments

Submit insurance pre-authorizations and help resolve insurance issues

Follow up with patients who are pending treatment to ensure continuity of care

Maintain detailed and accurate patient records using dental software

Support front desk operations as needed

What We’re Looking For:
2+ years of experience in a dental office, trained in insurance verification and treatment coordination

Strong knowledge of dental procedures and terminology

Familiarity with dental insurance plans and billing processes

Excellent communication and presentation skills

Ability to build rapport and trust with patients

Highly organized, detail-oriented, and proactive in follow-ups

Experience with dental practice management software preferred (e.g., Dentrix Ascend)

What We Offer:
A beautiful, modern practice focused on comfort and patient experience

A supportive, collaborative team environment

Opportunities to grow with the practice

Competitive hourly compensation

Employee discounts on dental services