Director of Learning & Development

Job Description

Job Description

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview : The Director, Learning & Development partners with the SVP, People and Culture to develop the credit union's overall learning and development strategy and owns execution of that strategy. A key part of this role is direct oversight of the credit union's operational training program, personally developing and maintaining training content and managing the learning and development team, while also dedicating time to advance the broader strategic learning agenda. This role drives the successful onboarding, training, development, and retention of employees.

Responsibilities: 

• Partners with the SVP, People and Culture to develop and execute the credit union's overall learning and development strategy, ensuring alignment with organizational goals and strategic priorities.
• Responsible for the design, delivery, and execution of all learning and development programs to help teams meet goals, deliver stellar member experiences, and achieve strategic priorities.
• Establishes the methodology and framework to deliver (and teach others to deliver) consistent training of staff via on-site and off-site training methods, ensuring consistency and compliance.
• Partners with executive leadership, business leaders, and subject matter experts to ensure learning initiatives address performance needs, support regulatory compliance, strengthen employee capabilities, reinforce the Credit Union's culture, and advance strategic business priorities.
• Conducts training needs analyses to identify performance gaps, assess learning requirements, and recommend training solutions that support organizational goals.
• Creates and manages learning paths to support employee onboarding, professional development, and career progression while ensuring alignment with organizational goals and role-specific competencies.
• Continuously evaluates training effectiveness through learner feedback, knowledge assessments, performance metrics, behavioral observations, and business outcomes, and applies findings to advance the overall learning strategy.
• Applies current industry trends and best practices to drive ongoing improvement in content, delivery, and strategic direction.
• Prepares and reports statistical training data and strategic progress updates to the SVP, People and Culture and the leadership team.
• Owns and oversees the credit union's operational training program and develops and maintains core training content, including manuals, guides, presentations, videos, and interactive modules, to ensure the program remains current, accurate, and effective.
• Manages the learning and development team to ensure appropriate day-to-day delivery of training.
• Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members.

Essential Qualifications:

• Bachelor's degree required, preferred degree in Communications, Education, Human Resources, or a related field. Substitution: Equivalent work experience may be substituted for the Bachelor's degree requirement on a year-by-year basis.
• 7-10+ years of staff training and development experience, including content development and curriculum design.
• 5+ years of supervisory or management experience. Experience working in a Financial Services institution preferred.

Apply today and embark on a rewarding career and start empowering your possible!

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

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