Automotive Express Lane Service Advisor
$700 per weekBrooklyn Chrysler Jeep Dodge Ram
Job description:
We are hiring an Automotive Express Lane Advisor to join our fast-paced service team. We seek a motivated, professional, and customer-focused individual who excels at communication, organization, and delivering efficient, high-quality service for customers who need quick maintenance and light repairs.
Compensation: $700/week Plus Performance Bonus Base
Schedule: 5-day work week, including Sundays, with Saturday's and one weekday off
About the Role
As an Express Lane Advisor, you will be the primary point of contact for customers using our express service for oil changes, inspections, tire rotations, and other routine maintenance. You will greet guests, document vehicle needs, provide clear time and price estimates, and coordinate with technicians to ensure fast, accurate service. Success in this role requires strong interpersonal skills, a focus on efficiency and customer satisfaction, and the ability to manage multiple quick-turn service orders while keeping accurate records in the DMS/CRM.
What We Offer
Opportunities for advancement (we promote from within)
Employee discounts
401(k)
Health, dental, and vision insurance
Professional development and OEM training
Performance-based incentives and bonus opportunities
Responsibilities
Greet customers promptly and professionally; listen to and document express service needs
Provide accurate time and cost estimates for express services and clearly explain recommended work
Schedule and manage express service appointments and lane workflow to maximize throughput
Coordinate with technicians and parts to ensure timely completion and quality control
Maintain accurate repair orders, customer communications, and status updates in the DMS/CRM
Process payments, warranties, and service forms following dealership procedures
Follow up with customers to confirm satisfaction, promote maintenance plans, and encourage return visits
Meet or exceed individual and department performance goals, including efficiency and customer satisfaction metrics
Perform additional duties as assigned to support express lane and service department operations
Qualifications
High school diploma or equivalent; technical schooling or ASE education is a plus
Previous experience in express lane, service advisor, quick-lube, or customer-facing automotive roles preferred
Excellent verbal and written communication skills with a strong customer-service orientation
Ability to explain services clearly and professionally to customers
Proficient with computers, DMS/CRM systems, and basic office software
Detail-oriented, organized, and able to manage multiple quick-turn priorities in a fast-paced environment
Professional demeanor, problem-solving mindset, and ability to work as part of a team
Valid driver’s license and acceptable driving record
Bilingual skills are a plus but not required
Our dealership is an Equal Opportunity Employer and maintains a drug- and alcohol-free workplace. All candidates must pass background and drug screening.
Job Type: Full-time
Work Location: In person
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