Customer Service Representative

Job Title: Customer Service Representative (Remote) Job Overview: We are seeking a dependable and customer-focused Customer Service Representative to handle inquiries, provide support, and ensure a positive customer experience. This role is ideal for someone who communicates clearly, stays organized, and enjoys helping people solve problems. Key Responsibilities: Respond to customer inquiries via email, chat, and phone Provide accurate information about services, processes, and policies Resolve customer concerns in a professional and timely manner Maintain clear records of interactions and updates Follow up with customers to ensure satisfaction Escalate complex issues when necessary Work collaboratively with the team to improve service quality Requirements: Strong communication and interpersonal skills Excellent problem-solving ability Organized and able to manage multiple tasks Comfortable using online systems and customer support tools Self-motivated with the ability to work independently Previous customer service experience is an asset What We Offer: Remote work flexibility Supportive and collaborative team environment Ongoing training and development Opportunities for growth based on performance Work Type: Remote / Flexible Schedule #J-18808-Ljbffr Alegria Travel Services