Patient Relations Representative (Coordinator) Emergency Department

Patient Relations Representative (Coordinator)

Highland Hospital is seeking a full time Patient Relations Representative (Coordinator) for the Emergency Department. This position is an Exempt position, Monday-Friday, primarily Day shift with Evenings hours as required. This position works with patients and their families in the ED to address any concerns, special needs or care issues. The individual works directly with ED/hospital staff to solve patient/family problems, meet with patient/family/visitors as well as educates on the workings of the ED's throughput. A key responsibility is to investigate and direct inquiries or complaints to appropriate ED/hospital staff members and follow up to ensure satisfactory resolution. Problems encountered are often complex and require good problem-solving skills and creativity. This role deals with sensitive and complex patient care issues and requires assisting staff members who request intervention in diffusing difficult or volatile patient situations. The ED serves a diverse patient population that can be multifaceted and unpredictable. The ability to make decisions in a fast paced healthcare environment is required. The individual in this role must demonstrate the ICARE values, display professional attitude and appearance, exercise excellent judgement and act independently.

SALARY RANGE:$55,000-81,727.11 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity consideration.