Patient Services Coordinator II

Site: Massachusetts Eye and Ear Infirmary Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by department. Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents to patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co‑payments. Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Act as "Super User" for scheduling, registration and billing systems. Provide assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level. Qualifications Education: High School Diploma or Equivalent required. Experience: Office experience 2‑3 years required. Knowledge, Skills and Abilities Proficiency with Office Suite, knowledge of office operations and standards, understanding filing, copying, scanning, printing, faxing. Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate. Communicating effectively in writing and speaking. Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly, including composing/editing e‑mail, memos, and letters. Taking complete and accurate messages. Managing one's own time and the time of others. Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details This role is based in Quincy, MA. Hours are 8-4:30 or 8:30-5:00. Parking is free at the Quincy location. Remote Type Onsite Work Location 500 Congress Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 EEO Statement 5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr Mass General Brigham