System Administrator - CLM

Overview The System Administrator - CLM will play a critical role in managing, customizing, and optimizing Icertis contract management and CRM technologies. This individual will be responsible for ensuring that the Icertis platform operates efficiently and securely to support QTS’s business needs. Responsibilities include utilizing workflow automation and custom integrations to develop tailored solutions that address specific business requests and requirements. The position requires the ability to transform the existing contract management environments into robust business platforms as additional functionality is deployed. Responsibilities Manage and maintain Icertis configurations and security roles. Collaborate with Product and Business Analyst teams on backlog refinement and solutions. Customize and optimize Icertis contract management and CRM technologies to meet business needs. Utilize workflow automation and custom integrations to develop tailored solutions for specific business requirements. Ensure the efficient and secure operation of the Icertis platform in alignment with QTS’s objectives. Transform contract management environments into robust business platforms as new functionality is deployed. Other duties may be assigned. Qualifications Bachelor’s degree in computer science or related field; specialized training, or equivalent professional experience. Three or more years of direct administration experience in a CLM solution, preferably Icertis. Knowledge of CLM best practices and ongoing knowledge of latest features. Icertis Certification. Agile knowledge. Proven experience in SharePoint and OneDrive administration. Strong knowledge of Office 365 services and integration capabilities. Excellent writing skills for generating clear, concise documentation and communications. Strong analytical capabilities coupled with business acumen to proactively solve problems. Ability to work independently and with supervision on projects of varying complexity. Exhibit excellent interpersonal skills with all levels of the organization. Use organizational skills to determine prioritization and appropriate multitasking. Perform necessary and timely follow-up, escalating appropriately if necessary. Actively invest in growing yourself and others to build the talent and capabilities required for sustained success. Total Rewards Medical, dental, vision, life, and disability insurance. 401(k) retirement plan. Flexible spending and HSA accounts. Paid holidays; paid time off; paid volunteer days. Employee assistance program. Tuition assistance. Parental leave; military leave assistance. QTS scholarship for dependents. Wellness program. Other company benefits. Bonus eligible. Roth and Traditional 401(k) matching contributions with immediate vesting. Every employee is bonus or commission eligible. Generous PTO, Paid Volunteer Days, Plus Floating Holidays. Stock Purchase Plan (SPP). 11 paid Holidays Annually/Holiday compensation when worked. Pet and Legal Insurance. Q-Rest Sabbatical Program. Q-Anniversary Service Award Program. Parental Leave for primary and secondary caregivers. Military Benefits Package. QTS Charitable Matching Gift Program. QTS Scholarship for Employee Dependents. QTS Crisis Fund Wellness Program. Tuition Reimbursement Program. Equal Employment Opportunity Statement We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish). The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted. #J-18808-Ljbffr QTS Realty Trust