Office Manager

Lead your office team to success! As our Office Manager, we will depend on you to coordinate general office activities, scheduling, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. Why Work for Senior Helpers of Schaumburg? We truly care about our staff.

• Great Place to Work® Certified
• Competitive Salary – We offer competitive, market rate hourly pay
• Professional Growth Opportunities—we provide training opportunities to our caregivers to grow their skills as a caregiver and as a professional.
• Work/Life Balance—we understand the need for a healthy balance of your professional and personal life.
• Team Support—we believe that a strong team that gives support is the best way to succeed long term.
• Flexible Schedule—we understand that you may need flexibility to align with your lifestyle and schedule, so we work with our caregivers to fit their schedule to their availability.
• Make a Difference—when you are a Senior Helpers Caregiver, you will be the direct contact for our clients, giving you the opportunity to make their days brighter and help give our clients’ their independence. This not only helps our clients, but their families will appreciate all that you do too!

Primary Responsibilities (including, but not limited to): Customer Service

• Ensure all communication is sent in a timely manner according to policy.
• Answer and screen incoming phone calls in a pleasant, courteous manner
• Input client leads into home care software and create and send client welcome packets and prospect information.

Billing – Accounts Receivable & Payable

• Ensure invoices are completed accurately, timely, and according to company policy.
• Maintain all necessary records and confidentiality
• Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
• Recording incoming checks and monitoring the outstanding receivables on a continual basis to make sure accounts receivable are not behind. Follow up on receivables per company policy.
• Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date.

Payroll & Recruitment

• Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
• Complete caregiver and internal payroll according to schedule.
• Assist with billing and payroll functions to meet company deadlines.
• Review timesheets for any significant change in client status and indicate them in the caregiver notes section and properly document the information.
• Complete caregiver reference checks and criminal background checks
• Create new hire packets and employee handbooks.
• Verify complete caregiver information in the file after hiring.
• Input caregiver information into home care software

Clerical:

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation.
• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
• Complete other duties and responsibilities as assigned.

Qualifications

• Minimum of two years in an office managerial setting
• Ability to communicate pleasantly and effectively with callers and internal staff.
• Experience with a variety of the field’s concepts, practices, and procedures
• Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.

About Senior Helpers: We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

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