Community Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview This role is responsible for managing Mint Mobile & Ultra Mobile's social media presence with a focus on community engagement, real-time interaction, and customer experience. It involves implementing social strategies that foster meaningful conversations, grow community advocacy, and strengthen brand sentiment across platforms. This role requires active monitoring, listening, and responding to social users, while employing insights to inform content and business decisions. Success is measured by impressions, engagement, sentiment, responsiveness, and community growth. This work supports business goals by deepening customer relationships and elevating the voice of the customer. Job Responsibilities Develop and implement community & social engagement strategies to drive conversation, advocacy, and audience growth across social and review platforms. Maintain consistent brand voice while adapting tone for real-time, one-to-one engagement and public interactions across platforms. Lead daily social media operations and content posting with a focus on proactive and reactive community engagement , including responding to comments, messages, and reviews to foster meaningful connections. Monitor social and review platforms to listen, respond, and identify emerging trends or issues , calling out when needed and helping protect brand reputation. Analyze performance, sentiment, and community trends to provide actionable insights that inform content, product, and customer experience improvements. Own and support community response frameworks, critical issue paths, and engagement guidelines in partnership with Care and Brand teams. Identify and test new engagement formats and community-led interactions (e.g., comment-led content, reactive moments, or social-first activations). Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Social Media, Communications, Advertising, Journalism, English, PR or related field (Preferred) 2-4 years – Experience in brand/agency social media, communications, public relations or related field Copywriting & editing experience Wireless or Mobile experience or heavy knowledge of the space is a plus. Knowledge, Skills and Abilities Social Media Communications (Required) Communication (Required) Microsoft Office (Required) Copywriting (Required) Organizing (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No DOT Regulated No Compensation Base Pay Range: $53,900 - $97,200. Corporate Bonus Target: 10%. Benefits Medical, dental, and vision insurance Flexible spending account 401(k) with company match Employee stock grants and employee stock purchase plan Paid time off and paid holidays Paid parental and family leave College coaching and tuition assistance Voluntary disability and life insurance T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.